A.J. Osman

• Cultivated strong relationships with key clients and focus accounts.
• Assisted clients with software issues, providing timely and effective solutions.
• Identified and streamlined customer workflows to improve efficiency.
• Managed and updated customer license information.
• Delivered product training and onboarding sessions to ensure smooth client adoption of new features.
• Provided regular performance reports and insights to clients, helping them optimize their use of the software.
• Collaborated with sales and administrative teams to review performance bi-weekly, identifying areas for improvement.

Accomplishments:

• Secured over 10 new accounts by demonstrating the benefits of direct collaboration with myself and my team.
• Awarded Top New Sales Personnel for three consecutive months.
• Achieved 30% year-on-year growth for multiple accounts.
• Increased customer retention rates by 15% through proactive account management and personalized support strategies.

• Launched a small business to provide technical support to the local community.
• Services included building custom personal computers, troubleshooting hardware and software issues, and repairing various peripherals.
• Offered basic tech support, helping clients with everyday technology challenges, such as setting up devices or resolving connectivity issues.
• Provided personalized, hands-on assistance, ensuring that clients felt empowered and informed about their technology.
• Educated clients on best practices for maintaining their devices, helping to prevent future technical issues.
• Managed all aspects of the business, including customer service, scheduling, and financials, ensuring smooth day-to-day operations.

• Volunteer Work back home in Somalia for a 6-month period
• Daily work consisted of; Helping student with general schoolwork
• Prepping meals for students
• Teaching basic computer skills.

• Working with my team members to finish stocking products
• Trained associates on product specifications, merchandising, counter organization and retail sales.
• Tagged and prepared new merchandise for retail sales.
• Keeping customers happy and informed on locations of products
• Allocating work to team members.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Communicated with kitchen staff to enable accurate food preparation.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Processed orders and sent to kitchen employees for preparation.