Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sachin Sajan George

Cordeaux Heights,NSW

Summary

MuleSoft Certified Developer and Architect with an ideal combination of Technical, Management and Customer Service skills. Strong knowledge of MuleSoft Anypoint Platform and deep hands-on experience designing, developing and deploying integrations including REST APIs, SOAP web services and microservices. Delivered MuleSoft integration solutions for clients across diverse domains including insurance, sports entertainment and logistics.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mulesoft Developer

Tquila ANZ / Publicis Sapient
04.2021 - Current
  • Designed and developed Mulesoft integrations using Anypoint Platform with SaaS applications including Dynamics, Salesforce, Duck Creek, SharePoint and S3
  • Built and deployed Mulesoft APIs on CloudHub 2.0 using Anypoint Platform tools including Exchange, API Manager, Anypoint MQ and Object Store
  • Implemented a range of integration patterns, such as Content-Based Routing, Scatter-Gather, Service Orchestration, Pub-Sub and Reliability Patterns, to solve complex integration challenges and ensure high performance and reliability
  • Designed, developed and published notification utility service template that integrated with Slack, Teams, Outlook and LogicMonitor
  • Troubleshot and debugged integrations using Mulesoft’s logging and monitoring features, identifying and fixing errors and performance bottlenecks
  • Collaborated and conducted regular code review sessions with a team of developers, architects, and stakeholders to ensure that integration solutions met business requirements and adhered to best practices.
  • Maintained integrations, including regular updates and optimizations, to ensure continued functionality and scalability
  • Contributed to the development of proposals, estimates, and project plans, including providing technical expertise and input on scope, feasibility, and risks
  • Acquired advanced skills and knowledge in MuleSoft automation by completing MuleSoft RPA and Hyper-automation trainings
  • Developed and maintained various CI/CD tools such as Azure DevOps, Bitbucket, Jenkins and GitHub for MuleSoft application deployments

MuleSoft Intern /Graduate Trainee

NJC Labs
03.2020 - 04.2021
  • Participated in design workshops
  • Executed the development process using Agile methodology, which included iterative application development, monthly sprints, stand up meetings, poker planning sessions and elaboration sessions
  • Developed RAML based API's using Anypoint API platform
  • Implemented APIs using API kit in Anypoint Studio
  • Utilized DataWeave 2.0 for data transformation
  • Developed MUnit test cases
  • Maintained Continuous Integration (CI) environment using Jenkins
  • Created Mule Application Docker image using Docker file
  • Developed Cucumber feature files for functional testing
  • Utilized Atlassian Suite, including Jira, Confluence and Bitbucket for project management and documentation purposes
  • Designed UML diagrams like Use case, Class and Activity diagram based on requirements gathered
  • Designed and implemented RESTFUL/SOAP Web Services using various data format (JSON/XML) to provide interface to various third- party applications such as Okta, ServiceNow, Salesforce, etc
  • Developed high performance, highly available and reliable application using various features supported in Mule runtime
  • Secured all sensitive data using Secure Property Placeholder
  • Integrated application with Okta for authentication purposes
  • Synchronized data from MySQL database to Salesforce to facilitate customer tracking

Customer Service Executive

Careem Transportation, Emirates
11.2016 - 06.2018
  • Answered telephone and email enquiries regarding client bookings, pricing, cancellations, amendments, and billing queries
  • Ensured all client interactions adhered to internal quality standards by meeting KPIs assigned by direct management
  • Maintained customer satisfaction rate above 90% for 18 months while working as customer service executive
  • Onboarded and trained new agents on customer service protocols to maintain service level expectations
  • Handled and provided appropriate solutions to escalated customer complaints within time limits and followed up to ensure resolution
  • Coordinated team of 16 customer service agents and maintained team customer satisfaction score above 75%.

Intern

Techno Bay
05.2016 - 08.2016
  • Assisted the software development team to develop inventory ERP modules using PLSQL
  • Managed to upsell Enterprise Resource planning (ERP) packages by focusing on client's past purchases
  • Managed company's social media platforms and responded to all customer inquiries and reviews.

Education

Master of Engineering Management -

University Of Wollongong
Wollongong, NSW
08.2020

Bachelor of Engineering - Computer Science

Mahatma Gandhi University
Kerala, India
06.2016

Skills

  • C, C, Java, RAML, SQL
  • API Led Connectivity
  • API Management
  • Software Development Life Cycle
  • Agile Methodology
  • Mule: Mule 4, Anypoint Platform
  • CloudHub 10, CloudHub 20
  • Azure AD
  • GitHub
  • Bitbucket
  • Database development
  • Power Automate
  • Mulesoft RPA, Flow Builder and Composer
  • TOGAF, Zachman
  • Debugging
  • Splunk
  • Elasticsearch
  • SumoLogic
  • LogicMonitor
  • Atlassian, JIRA, Confluence
  • MUnit , JUnint testing
  • ActiveMQ, JMS

Certification

  • MuleSoft Certified Developer x2
  • MuleSoft Certified Platform Architect
  • MuleSoft Certified Integration Architect
  • Microsoft Excel – Intermediate Level

Timeline

Mulesoft Developer

Tquila ANZ / Publicis Sapient
04.2021 - Current

MuleSoft Intern /Graduate Trainee

NJC Labs
03.2020 - 04.2021

Customer Service Executive

Careem Transportation, Emirates
11.2016 - 06.2018

Intern

Techno Bay
05.2016 - 08.2016

Master of Engineering Management -

University Of Wollongong

Bachelor of Engineering - Computer Science

Mahatma Gandhi University

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