Summary
Overview
Work History
Education
Skills
Certification
Membership And License
Timeline
Generic

Ajay Dhool

North Plympton

Summary

Dedicated IT Help Desk adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and component configurations. Skillful at maximizing operational transparency to expose and eliminate bottlenecks in asset and employee utilization. Fearless designer of complete technical roadmaps covering every stage of operations. Abides through the full product lifecycle, including procurement, asset management, and disposal.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Desktop Support

CoreLogic
01.2023 - 03.2024
  • Application of updates in system operations and configuration changes
  • Follow up on outstanding requests and ensure timely resolution
  • Adding, removing, or updating user account information, resetting passwords, etc
  • Answering technical queries and assisting users
  • Frontline support for standard desktop/laptop users
  • Support audio and video equipment in conference rooms/exhibits
  • Facilitate the use of ICT equipment for various tasks
  • Maintain all network hardware and cabling
  • Assist in the rollout of ICT projects
  • Promote the correct use of ICT equipment (As laid out in the ICT policy)
  • Reporting to the ICT manager all issues that require attention.

On The Run

Peregrine Corporation
06.2020 - 12.2022
  • Assist customers with inquiries, complaints, and feedback
  • Resolve customer issues and conflicts promptly
  • Maintain a professional and courteous demeanor
  • Process orders, returns, and payments accurately
  • Understand and promote product features and benefits
  • Communicate effectively with customers and colleagues
  • Working in a fast-paced team environment.

Education

Bachelor of Information Technology -

Federation University
Australia
10.2023

Skills

  • Documentation: A ticketing system, and knowledge base management
  • Understanding of networking addresses: TCP/IP, DNS, DHCP, LAN/WAN, VPN
  • Understanding of ITIL Framework
  • Troubleshooting hardware and software diagnostic, issue resolution
  • Software: Microsoft Office suite, Active Directory, Office 365
  • Maintaining Network Security by using Antivirus software, malware detection and removal
  • Experience using remote support tools: Remote Desktop, Team Viewer
  • Backup and Recovery: Data backup solution, system restoration
  • Knowledge of AWS
  • Remote Support Tools: Remote Desktop, TeamViewer
  • Windows Operating System
  • End-user support

Certification

ITIL in Service Management

Membership And License

  • ACS Recognized Degree
  • Australian Driving License
  • National Crime and Working with Children Check

Timeline

IT Desktop Support

CoreLogic
01.2023 - 03.2024

On The Run

Peregrine Corporation
06.2020 - 12.2022

Bachelor of Information Technology -

Federation University

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Ajay Dhool