Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Quote
Timeline
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AJAY SINGH DUHAN

AJAY SINGH DUHAN

Werribee,VIC

Summary

Methodical IT Administrator with 20 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent Infrastructure operations. Actively worked on Operations, Implementation and support of Virtual (VMware, HyperV, Azure, AWS), Windows, Linux and Remote Infrastructure Services. Installing, Configuring, Managing and Upgrading VMware vSphere, Microsoft Windows Server and Red Hat Enterprise Linux Server family. Hardware / Software Installation, Configuration and Disaster Recovery. Implementing and Administering Microsoft Windows Active Directory Services. Provide technical administration support and leadership to customers on products, systems and configuration. Experience in Backup and Recovery Management including Micro Focus Data Protector, EMC Networker, VERITAS and NT Backup. Capacity management including monitoring and analyzing system performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience
4
4
Certification

Work History

IT Administrator

Country Road Group
08.2016 - Current
  • Upgrading Synergy firmware including blades firmware and drivers
  • Participated in Data Center migration that included multiple services ownership for migration
  • Led and assisted technical upgrade projects for group by working and coordinating with consultants and developers for integrations.
  • Individually driven vSphere upgrade projects – ESX 4.x to 5.x, 5.x to 6.x and 6.x to 7.x, NSX-V to NSX-T and AIX versions with support of vendors.
  • Planned and implemented upgrades to system hardware and software.
  • Migration of print and DFS services from windows 2003 to windows 2012
  • BAU activities for DNS, DHCP, Active Directory and print services
  • Provide support through rapid response to user difficulties and timely solutions to satisfaction of user
  • Ensure that high level of customer satisfaction is achieved
  • Help users through resolution of helpdesk requests and direct user support
  • Assist with implementation of appropriate systems to provide optimum effectiveness to support chosen end user applications
  • Proactive maintenance of all systems designated under my control
  • Participate in project teams, in hands on & conductive manner
  • Follow, establish and maintain security principles and patches on all systems
  • Prepare, maintain and be accountable for documents relating to appropriate systems including status reporting
  • Monitor version control and compliance for all system upgrades
  • Manage assigned tasks to meet time, cost and quality objectives
  • Provide accurate and timely reports to your direct Manager and to Project Leaders
  • Act in accordance with Code of Ethics and Organizational values
  • Comply with all policies and procedures including and not limited to EEO, OH&S and harassment in the workplace
  • Other tasks/responsibilities as directed.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Conducted routine and emergency maintenance of assigned data centre equipment.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Implemented and maintained virtual environments.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to company's vision
  • Analyzed server security and current infrastructure to assess areas in need of improvement and develop solutions
  • Led and assisted technical upgrade projects for company by working and coordinating with consultants and developers for integrations.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to company's vision.
  • Analyzed server security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Associate Consultant

HCL Technologies Ltd, IOMC
03.2015 - 04.2016
  • Manage and upgrade VMware ESXi servers, VMware Infrastructure Management
  • Work on Microsoft Windows Server's major severity and complex server issues
  • Trend Analysis and capacity management
  • Planning and implementing fixes / Patches
  • Performance and capacity management on VMware servers
  • Performance Tuning
  • Work with Change & Problem Management Tools
  • Problem determination and resolution within Expected time frame
  • Identify loopholes and recommend improvements to existing processes
  • Escalations handling
  • Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems
  • Adhere to entire account specific technical as well as general process / procedures.
  • Helped team of 6 lead consultants optimize efficiency of current systems by conducting training sessions
  • Reviewed internal systems and organized training plans to address areas in need of improvement
  • Managed multiple upgrade projects deadlines across several businesses to meet dynamic needs of multiple clients
  • Led various projects under guidance and supervision of consultant

Technical Services Specialist

IBM India Pvt. Ltd
04.2013 - 02.2015
  • Manage and upgrade VMware ESX servers and virtual sessions
  • Work on Microsoft Windows Server's major severity, escalations and complex server issues
  • Planning and implementing fixes / Patches
  • Performance and capacity management on VMware servers
  • Complex Health Checking, compliance and server hardening activities
  • Analyze Problems & escalate to appropriate Levels
  • Providing on-call support per rostering
  • Work with Change & Problem Management Tools
  • Identify loopholes and recommend improvements to existing processes
  • Coordination with Server managers/other teams
  • Assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems
  • Adhere to entire account specific technical as well as general process / procedures
  • Ensure Service Requests and all pre-requisite checks are followed diligently.
  • Maintained 99% customer satisfaction level for assigned tickets
  • Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention
  • Investigated system issues and implemented resolutions to reduce downtime
  • Assessed business requirements to create focused solutions
  • Organized system operating procedures to strengthen controls

Server Administrator

Midland Credit Management India Pvt. Ltd
05.2011 - 04.2013
  • Administration and management of VMware vSphere environment (vSphere 4.1 & vSphere 5.0)
  • Configuring and managing FTP, NFS and SAMBA server requests
  • Configuring user permissions, iptables, etc
  • As per business requirements
  • Support for Blackberry Enterprise Server 5.0 and GOOD server
  • Managing Exchanger Server 2007 Enterprise
  • Terminal Server Administration
  • Patch updates on Server OS, Exchange Servers, SharePoint Servers, Project Servers, other MS applications
  • Day-today technical support and administration of server technology infrastructure for Active Directory, DNS, DHCP, Print services, Push Mail, Blackberry
  • Installation, configuration and troubleshooting Server issues
  • Server Hardening as per company policies
  • Project management with different service teams
  • Provide first level response, analysis and resolutions planning for detected issues and seek appropriate resolution of issues related to servers.
  • Monitored system performance and responded to alerts
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives
  • Managed computer operation scheduling, backup, storage and retrieval functions
  • Assisted IT staff on troubleshooting issues and closing calls
  • Recommended development of plans for systems development and operations
  • Introduced management tools to create and manage virtual server computing environment
  • Supported local area network (LAN), wide area network (WAN) and Internet system

Wintel Support

Softenger India Pvt. Ltd
01.2010 - 06.2010

Executive – System Administrator

Traxon India Support Services
12.2007 - 04.2009

Sr. System Administrator

Perfetti Van Melle India Pvt. Ltd
09.2005 - 12.2007

IT Executive

Team Computers Pvt. Ltd
05.2003 - 09.2005

Education

Certificate IV - Cyber Security

Victoria University
Melbourne, VIC
06.2024

MBA - IT

Maharishi Dayanand University
Rohtak
01.2009

Bachelors of Computer Applications - Computer Applications

Kurukshetra University
Kurukshetra
04.2004

Schooling -

S. D. Adarsh Vidyalaya (CBSE)
Gururgram, India
03.2000

Skills

  • Technical Skills
  • Threat Research
  • Change Management Process
  • Remediation Systems
  • Organizational Systems
  • Active Learning
  • Security Implementation
  • System Monitoring
  • Infrastructure development
  • Security planning
  • Analytical and Critical Thinking
  • Performance Metric
  • Operating Systems: Windows Server family, RHEL, CentOS, Oracle Linux, AIX
  • Virtualisation Platform: VMware vSphere 7x, 6x, 5x, 4x, 3x, Hyper-V, Azure

Certification

Certificate in Cybersecurity (CC - ISC2)

Certified Information Security Manager (CISM - ISACA) - Exam passed

VMware Certified Professional – Data Center Virtualization (VCP-DCV) – VMW-00897974M-00129006

VMware Certified Associate – Data Center Virtualization (VCA-DCV) - VMW-00897974M-00129006

Microsoft Certified Professional (MCP) – 3380792

Red Hat Certified Engineer (RHEL6) – 130-032-972

Red Hat Certified System Administrator (RHEL6) – 130-032-972

Cisco Certified Network Associate (CCNA) – CSCO10672619

Languages

English
Full Professional
Hindi
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The problem is not to find the answer; it’s to face the answer.
Terence McKenna

Timeline

IT Administrator

Country Road Group
08.2016 - Current

Associate Consultant

HCL Technologies Ltd, IOMC
03.2015 - 04.2016

Technical Services Specialist

IBM India Pvt. Ltd
04.2013 - 02.2015

Server Administrator

Midland Credit Management India Pvt. Ltd
05.2011 - 04.2013

Wintel Support

Softenger India Pvt. Ltd
01.2010 - 06.2010

Executive – System Administrator

Traxon India Support Services
12.2007 - 04.2009

Sr. System Administrator

Perfetti Van Melle India Pvt. Ltd
09.2005 - 12.2007

IT Executive

Team Computers Pvt. Ltd
05.2003 - 09.2005

Certificate IV - Cyber Security

Victoria University

MBA - IT

Maharishi Dayanand University

Bachelors of Computer Applications - Computer Applications

Kurukshetra University

Schooling -

S. D. Adarsh Vidyalaya (CBSE)

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