Ajay Kumar

Worked intermittently during the following periods:

• July 20, 2022 – June 30, 2023
• November 1, 2023 – February 28, 2024
• November 1, 2024 – Present

Tasks/Achievements:

• Performed comprehensive manual testing to ensure the functionality, performance, and reliability of software applications.
• Conducted smoke testing to verify critical system functions and ensure software stability before deeper testing phases.
• Designed and executed detailed test cases for various features using Targetprocess, ensuring coverage of all business requirements.
• Conducted integration testing across platforms like Salesforce, and Zendesk to validate seamless interactions.
• Performed cross-browser compatibility testing using BrowserStack, ensuring consistent behavior across browsers and devices.
• Executed regression testing to confirm that new features integrated seamlessly with existing functionalities.
  Ensured the product consistently met its requirements by validating software against functional and business specifications.
• Investigated and reported bugs on ServiceNow, JIRA, and Targetprocess, providing detailed documentation for efficient resolution.
• Collaborated with development teams to prioritize, resolve, and retest reported issues, ensuring high-quality deliverables.
• Provided regular updates and comprehensive reports on testing outcomes and defect statuses to stakeholders

• Test case and test run documentation on TestRail.io
• Active participation in Sprint Planning.
• Develop test cases for various sprint features.
• Execute test cases to validate functionality.
• Document and report bugs on JIRA promptly.
• Generates QA reports after each test phase.
• Collaborate with developers for swift issue resolution.
• Manage feature releases on JIRA, coordinating with cross-functional teams.
• Undertake testing support tasks, maintaining strong communication with the product team.

• Created comprehensive test cases and executed them with each release.
• Engaged with client support to address new feature requests.
• Maintained strong communication with developers for prompt issue resolution.
• Reported bugs and tasks efficiently using ClickUp Management tool.
• Planned releases, deployments, and sprint plans using ClickUp.