Ajay Kunala
Newcastle
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Probe Group
10.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Team Member
Woolworths Group
08.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Professional Year -
Performance Institute
Melbourne, VIC03-2020
Master of Science - Information And Communication Technology
Charles Sturt University
Melbourne, VIC02-2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Azure active directory
- Windows server
- Office 365 monitoring
- Networking and connections
- Virtualisation technologies
- Cloud backup solutions
Timeline
Call Center Representative
Probe Group
10.2022 - Current
Team Member
Woolworths Group
08.2021 - Current
Professional Year -
Performance Institute
Master of Science - Information And Communication Technology
Charles Sturt University
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