Ajay Sandhu
Night Auditor & Housekeeping Supervisor
Winston hills
Summary
Diligent and detail-oriented professional with a proven track record in guest service and hospitality. Experienced in night auditing and revenue monitoring, excels in ensuring seamless operations and guest satisfaction. Proficient in Opera system, adept at handling inquiries, resolving discrepancies, and upholding company policies and procedures. With a passion for delivering exceptional service, committed to maintaining the high standards of Hotels & Resorts. Skilled in multitasking and collaboration, thrives in fast-paced environments and prepared to contribute to a supportive team dynamic. Ready to embrace a rotating roster, including daytime, evening, weekend shifts, and public holidays, to deliver unparalleled guest experiences.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Night Auditor
EVT
01.2022 - Current
- Oversaw night auditing of daily room occupancy and hotel revenue
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Housekeeping Supervisor
AHS Hospitality
07.2018 - Current
- Restocked room supplies such as facial tissues for personal touch with every job
- Trained and mentored new staff on cleaning and safety protocols
- Maintained required records of work hours, budgets and payrolls
- Communicated repair needs to maintenance staff.
F&B Attendant
Atura Blacktown
01.2020 - 06.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
Business Development Executive
Network Bricks Technology Services
01.2018 - 06.2018
- Communicated directly with customers and partners to build strong business networks and relationships
- Built relationships with customers and community to promote long term business growth
- Monitored service after sale and implemented quick and effective problem resolutions
- Set and achieved company defined sales goals.
Cinema Attendant
PVR Pictures LTD
05.2016 - 06.2017
- Directed ticket holders to seats and facility locations
- Sold admission, processed payments, and issued tickets
- Secured theater at end of each shift to prevent theft of theater items
- Performed routine inspections of theater to identify safety hazards
- Checked IDs for age-restricted shows in compliance with regulations.
Soccer Trainer
Football Club Bolina
02.2014 - 05.2016
- Built positive, productive training environments fostering team unity and camaraderie
- Coordinated game and practice schedules within rigid training timeframes
- Adopted soccer strategies and tactics to maximize team potential
- Developed and led age- and ability-appropriate soccer training drills
- Trained athletes in proper use of equipment for safety and maximum results.
Education
Bachelor of Arts - Multimedia
Wentworth Institute of Higher Education
04.2023 -
High School Diploma -
Alpha Institute
05.2019 -
BBA - Business Administration
Manav Bharti University
04.2016 -
Skills
Account Reconciliation
Staff Training
Effective communication
Attention to detail
Conflict resolution
Multitasking and Organization
Teamwork and Collaboration
Front Desk Operations
Problem-Solving
Night Audit Reports
Customer Service
Timeline
Bachelor of Arts - Multimedia
Wentworth Institute of Higher Education
04.2023 -
Night Auditor
EVT
01.2022 - Current
F&B Attendant
Atura Blacktown
01.2020 - 06.2022
High School Diploma -
Alpha Institute
05.2019 -
Housekeeping Supervisor
AHS Hospitality
07.2018 - Current
Business Development Executive
Network Bricks Technology Services
01.2018 - 06.2018
Cinema Attendant
PVR Pictures LTD
05.2016 - 06.2017
BBA - Business Administration
Manav Bharti University
04.2016 -
Soccer Trainer
Football Club Bolina
02.2014 - 05.2016