- Music and songwriting
- Church volunteering and leading
- Watching Movies and TV Shows
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Video Gaming and socialsing online
- Spending time with Friends
Ajay Shotter
Langwarrin
Summary
Dynamic team leader with a proven track record at Target, excelling in customer service and relationship building. Recognized for enhancing team morale and streamlining operations, resulting in improved sales. Skilled in building realtionships and problem-solving, fostering collaboration to achieve goals and elevate the customer experience.
Overview
9
9
years of professional experience
Work History
Church Volunteer
Connect Christian Church
04.2016 - Current
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Sourced and distributed food and supplies to those in need.
- Collaborated with ministry leaders to evaluate and improve programming, resulting in increased participation in church activities.
- Managed and Lead teams of musicians and technicians onstage in Worship to support Pastors, guests and congregation.
- Enhanced spiritual growth, mentoring new church volunteers.
- Provided pastoral care support, offering comfort and guidance to individuals in need.
- Improved congregation's experience with well-prepared worship spaces and services.
- Enhanced community engagement by organizing and leading weekly youth groups.
- Supported pastoral staff with administrative tasks, ensuring smooth operation of church activities.
- Led worship music performances during services, uplifting the congregation through song and praise.
Crew Member
McDonald's
10.2021 - 01.2022
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders under pressure in high paced manner.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Supported training of new crew members, leading to more efficient onboarding process.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Customer Service Assistant
Target
04.2022 - Current
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Trained new employees on company procedures, products, and best practices in customer service.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Regularly received Deliveries of stock through back dock, whilst operating the walkie stacker and pallet jack.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
Team Leader
Target
12.2024 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed lasting relationships with regular customers through dedicated assistance, active listening and replenishment of shop floor.
- Analysed Popular trends to predict and organise shop floor to maximse sales potential.
- Led by example through consistently maintaining excellent performance standards.
- Continuously sought opportunities for personal growth.
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Operated cash machine to fill all register tills whilst checking and signing daily reports.
- Led detailed team talk communicating and highlighting sales points including; total sales and percentages instore and online, Individual department and area sales, safety callouts and discussing daily tasks.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
No Degree -
McClelland College
Frankston, VIC01-2021
Skills
- Teamwork and collaboration
- Problem-solving
- Detail-oriented
- Team leadership
- Relationship building
- Decision-making
- Music theory
- Customer service
- Time management
Interests
Timeline
Team Leader
Target
12.2024 - Current
Customer Service Assistant
Target
04.2022 - Current
Crew Member
McDonald's
10.2021 - 01.2022
Church Volunteer
Connect Christian Church
04.2016 - Current
No Degree -
McClelland College
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