Ajay Shukla
BLACKTOWN,NSW
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
KC Overseas Education
Nagpur, Maharashtra
07.2021 - 10.2024
- Conducted regular performance reviews to assess individual team member progress.
- Coordinate with the universities for updates and changes.
- Solving partner queries regarding profile eligibility and giving them options.
- Resolved customer complaints effectively while maintaining a high level of customer service. In the last three years, there has been no escalation.
- Collaborated with other departments to ensure alignment of goals across teams.
Store Manager
Magic Hand
Melbourne, Australia
03.2018 - 11.2020
- Analyzes and creates a plan for engaging the target market.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
Customer Service Manager
Magic Hand
Melbourne, Australia
01.2014 - 12.2018
- Delivering a comprehensive service to inquiring customers.
- Managing a large number of incoming calls and emails.
- Managing customers' accounts.
- Developed customer service strategies to ensure maximum satisfaction and loyalty.
- Provided guidance on customer inquiries, complaints, and issues.
- Monitored customer feedback and implemented changes to improve services.
- Conducted regular review meetings with team members to discuss customer service goals and objectives.
Education
Bachelor of Business Management -
Stott's College
Melbourne01.2020
Diploma Of Business Management -
PAX Institute
01.2017
12th -
Lyallpur Khalsa College
01.2013
10th -
National Model School
01.2011
Skills
- Microsoft Word
- Mentoring
- Quality improvement
- Risk management
- Shift scheduling
- Leading team meetings
- Conflict resolution
- Client support
Projects
Aged Care Connect, In this project my task was to develop a new business plan which can be run in lockdown too. So, we made an Application which is specially for aged care home members. This app connects all Australia 1130 aged care homes via this app members can contact their caretaker and caregivers and also with their friends as well who live in other aged homes., High Distinction and Best Project Award, COMPLETED, 2020
Personal Information
- Hobbies: Sports: Cricket, Volleyball, Cycling, Others: Travelling, Animal Care, Cooking, Listen to Music
- Date of Birth: 11/02/93
Accomplishments
- Agent Counsellor Award from The University of Queensland
- Agent Workshop Certificate from The Monash University
- Australia Counsellor Course from KC Overseas Education
- 1st Prize in South Asia Quiz by Deakin University
- 2nd Prize in Quiz competition by La Trobe University
Certification
- Certificate III in Business
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Timeline
Team Leader
KC Overseas Education
07.2021 - 10.2024
Store Manager
Magic Hand
03.2018 - 11.2020
Customer Service Manager
Magic Hand
01.2014 - 12.2018
Bachelor of Business Management -
Stott's College
Diploma Of Business Management -
PAX Institute
12th -
Lyallpur Khalsa College
10th -
National Model School
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