Ajaya Khatri
Strathfield
Summary
Resilient, forward-thinking IT support technician with 3 years of experience in customer service industry. Experienced in troubleshooting and knowledgeable with MS Office, Active Directory, Ticketing System. Results-driven, eagerness to learn and having problem-solving attitude contributing to the organisation’s growth with a keen interest in future technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Team Leader
Woolworths
02.2021 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
IT Support Engineer
Jobskillshare Online Platform
02.2022 - 10.2022
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managing computer configuration, servers, networking devices, assembly, disassembly, upgrades, and installations.
- Demonstrated exceptional customer service skills, adept at handling phone calls with professionalism and employing proper phone etiquette to address user inquiries and concerns effectively.
- Experience in Installing, Configuring and managing server.
Education
Bachelors in Networking - Network And System Administration
Melbourne Institute of Technology
Sydney11.2022
Skills
- Systems: Windows 10/11, Windows Server 2016/2019, Mac OS X, Mobile
- Hardware and Network: Installation, Upgrading, Assembly, Configuration and Maintenance
- Software: MS Office 365, desktop apps
- Cloud Technologies: MS Azure, SharePoint, MS Teams
- Networking: DHCP, DNS, TCP/IP, Router, Switches
- Virtualisation: VMware, Hyper-V, VirtualBox
Industry Based Project
Home Security System Client- (BRB technology)
2021
Summary
- Developed an intrusion detection system.
- Used raspberry pi 3 that included pi camera, pi sensor, jumper cables and used python as programming language and developed all the connections.
- Successfully developed detection system that was able to capture the videos of any intruder notify the user and send the images and videos of intruder.
Certification
• Cisco CCNA 200-301 Training (Udemy)
• IT Helpdesk Training
• Active Directory and windows server.
• Microsoft Office 365 administration
Timeline
IT Support Engineer
Jobskillshare Online Platform
02.2022 - 10.2022
Customer Service Team Leader
Woolworths
02.2021 - Current
Bachelors in Networking - Network And System Administration
Melbourne Institute of Technology
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