AJAYA RAJ DAHAL
Ashfield,NSW
Summary
A dynamic leader with a proven track record at Fish In The Family, I excel in staff development and operations management. My approach boosts team performance and profitability through innovative training programs and effective customer relations. Skilled in problem resolution and team building, I drive business strategies and community engagement for sustained growth.
Experienced with team leadership, operational efficiency, and strategic planning. Utilizes effective communication and problem-solving skills to enhance productivity and drive success. Track record of fostering team collaboration and achieving operational goals.
Overview
4
4
years of professional experience
Work History
2IC Manager
Fish In The Family
02.2025 - Current
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Conducted employee training sessions to educate employees on products and company policies.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Managed budgets effectively by optimizing resource allocation, reducing costs, and ensuring optimal financial health.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Interviewed, recruited and trained new onboarding candidates.
Retail Assistant
Fish In The Family
09.2022 - 02.2025
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
Lounge Attendant
Plaza Premium Lounge
07.2022 - 10.2022
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
- Ensured compliance with safety regulations by conducting routine inspections of lounge facilities and equipment.
- Supported fellow staff members in various tasks, fostering an atmosphere of teamwork and collaboration within the lounge area.
Trainee Junior Assistant
NIC ASIA BANK
01.2021 - 06.2022
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Supported organizational objectives with help from existing employees.
- Interacted with customers under supervision to support operational objectives.
- Filled out timesheets and paperwork according to identified requirements.
Education
Master's Degree - Social Work
EXCELSIA UNIVERSITY COLLEGE
Macquarie Park, NSW12-2025
BBA - BUSINESS ADMINISTRATION
RITZ COLLEGE OF ENGINEERING AND MANAGEMENT
NEPAL02-2022
Skills
- Staff development
- Staff training
- Problem resolution
- Team leadership
- Training and development
- Performance evaluations
- Operations management
- Team player
- Customer relations
- Administrative skills
- Motivation
- Team building
- Public relations
- Community engagement
Languages
English
Professional Working
Nepali
Bilingual or Proficient (C2)
Interests
- Participating in cultural exchange programs and homestays
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Music
- Hiking
- Participate in football and cricket, as recreational activities to maintain physical fitness
Timeline
2IC Manager
Fish In The Family
02.2025 - Current
Retail Assistant
Fish In The Family
09.2022 - 02.2025
Lounge Attendant
Plaza Premium Lounge
07.2022 - 10.2022
Trainee Junior Assistant
NIC ASIA BANK
01.2021 - 06.2022
Master's Degree - Social Work
EXCELSIA UNIVERSITY COLLEGE
BBA - BUSINESS ADMINISTRATION
RITZ COLLEGE OF ENGINEERING AND MANAGEMENT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsCompany CultureWork-life balanceQuote
Some people want it to happen, some wish it would happen, others make it happen.
Michael Jordan
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