Ajay Kumar
Smokin Joes Restaurant
Mildura,VIC
2
Languages
4
years of professional experience
Dynamic Retail Manager with expertise in customer service, staff management, and cash handling. Proven track record in complaint resolution and strategic selling, dedicated to enhancing team performance and driving sales growth.
Work History
Retail Manager
11 Months- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained staff on customer service protocols and restaurant policies to enhance team performance.
- Managed inventory levels, conducted stock checks, and coordinated supply orders to maintain product availability.
- Implemented promotional strategies to boost sales and attract new customers during peak hours.
- Resolved customer complaints promptly, ensuring a positive dining experience and fostering loyalty.
- Monitored cleanliness standards throughout the restaurant, ensuring compliance with health regulations and enhancing ambiance.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
Retail Manager
1 Year 1 Month- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Manager
8 Months- Collaborated with kitchen staff to streamline communication and improve order accuracy during busy shifts.
- Assisted in scheduling staff shifts, optimizing coverage for high-traffic periods while controlling labor costs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained and developed new employees for ease of transition into team.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Retail Manager
11 Months- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic instore.
- Boosted overall store revenue by adapting targeted marketing initiatives based on demographic research within the local area.
Education
Diploma of Hospitality - Management
Certificate IV - Kitchen Management
Computer Diploma in Software - Diploma of Software
Computer Certificate - Basics And Tally ERP 9
Skills
Customer service
Cash management
Store operations
Inventory control
Complaint resolution
Visual merchandising
Staff management
Strategic selling
Leadership development
Quality assurance
Marketing strategy
Budget planning
Relationship selling
Loss prevention
Languages
Hindi
Native or Bilingual
English
Professional Working
Timeline
Retail Manager
Smokin Joes Restaurant
08.2025 - CurrentRead More
Retail Manager
Smokin Joes Restaurant
07.2024 - 08.2025Read More
Retail Manager
Smokin Joes Restaurant
11.2023 - 07.2024Read More
Retail Manager
Smokin Joes Restaurant
12.2022 - 11.2023Read More
Quantum Training
Diploma of Hospitality from Management
Read More
Quantum Training
Certificate IV from Kitchen Management
Read More
Balaji Institute of Education
Computer Diploma in Software from Diploma of Software
Read More
Sun Computech
Computer Certificate from Basics And Tally ERP 9
Read More