Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Ajay Kumar Thakur

Ajay Kumar Thakur

Strathfield,NSW

Summary

IT support technician having in-depth understanding of a variety of issues with hardware and software. I provide thorough technical support to clients regarding hardware and software configuration, system setup and deployment, troubleshooting of technical and network issues, Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Personable and dedicated Customer Service Representative with extensive experience in IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an IT Support Engineer position to help launch career while achieving company goals.

Overview

6
6
years of professional experience

Work History

IT Support Engineer

Active IT
04.2022 - Current
  • Provided technical support to end-users on a variety of computer software and hardware issues.
  • Responding to customers’ queries via call, email and in-person
  • Maintained inventory records of all hardware components within the organization's network.
  • Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
  • Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
  • Collaborated with vendors in order to acquire necessary hardware components or software licenses at discounted prices.
  • Used remote login tools to assist clients with technical and product questions.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Installing, configuring and troubleshooting computer systems, servers and network issues
  • Experienced with Windows operating systems, Mac OS, Azure AD, Microsoft Office and Active Directory
  • Developed and maintained user accounts, permissions, and access rights.
  • Configured routers and switches according to organizational specifications.

Help Desk Support Specialist

Universal IT
Kathmandu, Nepal
03.2021 - 02.2022
  • Responded to customers’ queries via phone, email or in-person
  • Escalated unresolved issues to other departments according to the nature of the problem
  • Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
  • Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Recorded complaints, product deficiencies, returned orders and other customer documentation in system.
  • Tested computer equipment to ensure proper functioning according to specifications.
  • Provided guidance on best practices when dealing with IT related incidents.

Customer Service Supervisor

Kintetsu Group Hotel
Nikko, Japan
06.2018 - 02.2021
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Answered phone calls and responded to questions and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.

Education

High School Diploma -

Greeg International College
Japan
03-2018

Bachelor In Computer Application -

Manipal University
India

Skills

  • Network Security TCP/IP DHCP, DNS Router Switches
  • Tech-savvy Team Player Customer Service Time Management Problem-Solving Excellent Interpersonal & Communication Skills Self-Driven Adaptable
  • System Administration Windows Server Firewall Management
  • Software Installation Configuration Management
  • Help Desk Support
  • Operating Systems Windows 7/8/10/11 macOS Windows Server 2019/2022
  • Hardware Diagnostics Patch Management
  • Hardware Installation, Configuration, Assembly, Disassembly, Maintenance and Upgrade
  • Active Directory Office 365 Azure Could
  • Virtualization Technologies Application Support
  • Backup Technologies: Windows Backup, Office 365 Backup, MacOS Time Machine

Languages

English
Full Professional
Japanese
Full Professional
Hindi
Native/ Bilingual
Nepali
Native/ Bilingual

References

References available upon request.

Timeline

IT Support Engineer

Active IT
04.2022 - Current

Help Desk Support Specialist

Universal IT
03.2021 - 02.2022

Customer Service Supervisor

Kintetsu Group Hotel
06.2018 - 02.2021

High School Diploma -

Greeg International College

Bachelor In Computer Application -

Manipal University
Ajay Kumar Thakur