Puelles Caceres
DOCKLANDS,VIC
Summary
A seasoned professional with extensive experience in hospitality and customer service, encompassing multiples and different roles, possesses a diverse skill set adaptable to various industries, with a strong focus on delivering exceptional customer service, fostering teamwork, and cultivating a positive work environment. Adept at handling diverse responsibilities and effectively meeting the needs of both clients and colleagues.
Overview
3
3
years of professional experience
Work History
Laboratory Technician
St Vincent's Public Hospital
01.2023 - Current
- Prepared samples for analysis by performing complex sample preparation tasks.
- Cut, mounted and stained samples from hospital patients suffering from acute and chronic concerns.
- Maintained laboratory histologic manuals to standardize procedures.
All Rounder
SOHO MELBOURNE
01.2021 - 12.2022
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked well in team setting, providing support and guidance.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with inventorying beverage stock and bar supplies.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Provided exceptional customer service, addressing guest concerns or special requests professionally and politely.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Food Preparation Worker
RHUMBAS
04.2021 - 12.2021
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Lifted and carried heavy materials.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering cohesive work environment.
- Followed recipe guidelines meticulously, ensuring consistent flavor profile for signature dishes.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Streamlined communication between front-of-house and back-of-house teams, improving overall efficiency during service hours.
- Guaranteed customer satisfaction by quickly delivering orders.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
Education
Diploma - Accounting
LONSDALE INSTITUTE
MELBOURNE04.2023
Certificate III - Health And Wellness
LABORATORY TECHNICIAN TRAINING
MELBOURNE03.2022
Bachelor of Science - Pathology
MAYOR UNIVERSITY
Santiago, Chile12.2019
Skills
- Issue and Complaint Resolution
- Problem Resolution
- Strong multitasking
- Team player attitude
- Food Preparation
- Food Service
- Cocktail Service
- Drink Preparation Techniques
- Responsible Alcohol Service
- Call center experience
- Lab equipment maintenance
- Histotechnician
- Frozen Sectioning
- Sample Collection
Timeline
Laboratory Technician
St Vincent's Public Hospital
01.2023 - Current
Food Preparation Worker
RHUMBAS
04.2021 - 12.2021
All Rounder
SOHO MELBOURNE
01.2021 - 12.2022
Diploma - Accounting
LONSDALE INSTITUTE
Certificate III - Health And Wellness
LABORATORY TECHNICIAN TRAINING
Bachelor of Science - Pathology
MAYOR UNIVERSITY
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