AJIJUN NAHAR JHUMOOR
New South Wales,Australia
Summary
Highly skilled and dedicated Dental Assistant and Receptionist with extensive experience in NSW Health public dental services and private dental practices. Demonstrates advanced competency in chairside assistance, infection prevention and control, clinical documentation, and patient-centred care. Recognised for strong organisational skills, professionalism, and the ability to manage complex clinical and administrative responsibilities simultaneously in fast-paced healthcare environments. Possesses a strong understanding of NSW Health policies, WHS requirements, and clinical governance standards, with a proven ability to contribute positively to multidisciplinary teams while ensuring high-quality patient outcomes and safety.
Overview
13
13
years of professional experience
Work History
Dental Assistant (Nurse) & Receptionist
NSW Health
06.2022 - Current
- Provide comprehensive chairside assistance to dentists across a range of procedures, including complex cases involving GA and RA patients
- Prepare and maintain treatment rooms, instruments, and dental materials in accordance with NSW Health infection control standards
- Perform sterilisation processes using ultrasonic cleaners and autoclaves, ensuring full compliance with clinical guidelines
- Maintain accurate patient records, dental charting, and clinical documentation using Dental4Windows and Titanium software
- Support front-desk operations including phone management, appointment scheduling, patient enquiries, and reception duties
- Process patient payments, manage daily financial balancing, and ensure confidentiality of patient information
- Order dental stock, monitor inventory levels, and ensure availability of clinical supplies
- Assist with audits, compliance reporting, and quality assurance activities
- Uphold WHS requirements and contribute to maintaining a safe clinical environment
- Train and support new team members, promoting consistency and best practice
- Permanent Full-Time
Dental Assistant
Maven Dental Group – Ormonde Dental Centre
11.2017 - 06.2022
- Delivered high-quality chairside assistance to dentists across routine and complex procedures
- Maintained strict infection control and sterilisation standards
- Assisted with patient preparation and post-procedure support
- Supported clinical efficiency by ensuring rooms and instruments were consistently prepared
- Contributed to a positive patient experience through clear communication and professionalism
- Permanent Full-Time
Customer Relations Officer
Woolworths Limited
03.2013 - 12.2016
- Delivered high-level customer service in a fast-paced retail environment
- Managed cash handling, refunds, and returns in accordance with company policies
- Resolved customer complaints calmly and professionally
- Used stock management systems to track, move, and manage inventory
- Maintained workplace cleanliness and adherence to health and safety standards
Education
Certificate IV - Dental Assisting
Sydney TAFE
Certificate III - Dental Assisting
Sydney TAFE
Skills
- Clinical assisting proficiency
- Advanced chairside assistance across a wide range of dental procedures
- Hands-on experience assisting with General Anaesthesia (GA) and Relative Analgesia (RA) patients
- Dental instrument preparation
- Dental charting, accurate clinical note-taking, and maintenance of patient treatment records
- Safe and effective dental material handling
- Maintaining treatment rooms and ensuring readiness for procedures
- Infection control strategies
- Compliance with NSW Health infection control guidelines
- Operation of ultrasonic cleaners and autoclaves
- Sterilisation, disinfection, and safe handling of dental instruments
- Monitoring sterilisation cycles and maintaining documentation
- Maintaining clean and compliant clinical environments
- Patient Care & Communication
- Delivering compassionate, respectful, and culturally sensitive patient care
- Supporting anxious and vulnerable patients, including those undergoing GA/RA
- Clear communication with patients regarding procedures, appointments, and aftercare
- Building trust and rapport to improve patient comfort and compliance
- Administrative & Reception Skills
- Managing front-desk operations including phone enquiries and patient scheduling
- Appointment booking, rescheduling, and coordination to optimise clinic flow
- Processing payments, balancing daily transactions, and handling patient billing
- Maintaining accurate and confidential patient records
- Supporting efficient clinic operations through strong organisational skills
- Digital Systems & Software
- Dental4Windows
- Titanium Dental Software
- Microsoft Word, Excel, PowerPoint
- Outlook and electronic communication systems
- Work Health & Safety (WHS) and Compliance
- Applying WHS principles in daily clinical practice
- Identifying hazards and contributing to a safe workplace environment
- Assisting with audits, compliance checks, and quality improvement activities
- Ensuring alignment with NSW Health standards and policies
- Teamwork, Leadership & Professionalism
- Training and mentoring new staff members
- Working effectively within multidisciplinary healthcare teams
- Strong time management and prioritisation skills
- Reliable, punctual, and highly professional approach to work
- Ability to remain calm and focused under pressure
Affiliations
- Member – Toastmasters International
- Demonstrates strong communication, leadership, and interpersonal skills
Timeline
Dental Assistant (Nurse) & Receptionist
NSW Health
06.2022 - Current
Dental Assistant
Maven Dental Group – Ormonde Dental Centre
11.2017 - 06.2022
Customer Relations Officer
Woolworths Limited
03.2013 - 12.2016
Certificate III - Dental Assisting
Sydney TAFE
Certificate IV - Dental Assisting
Sydney TAFE