AJIL NASSAR
Wollongong
Summary
Professional with experience in business operations, skilled in process optimization, project management, and data analysis. Adept at fostering team collaboration and driving results, adaptable to changing needs. Known for strong organizational skills, effective communication, and problem-solving ability. Ready to contribute to operational efficiency and strategic goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Operations Coordinator
Fragomen Immigration Services
05.2019 - 01.2022
- Developed comprehensive project plans to ensure successful completion of tasks within established deadlines.
- Implemented performance metrics to track progress towards company goals, identifying areas for improvement.
- Coordinated cross-functional teams to complete high-priority projects on time and within budget.
- Streamlined business operations by implementing efficient processes and procedures.
- Enhanced team productivity by optimizing resource allocation and workload distribution.
- Provided support during mergers or acquisitions by gathering data, updating documentation, and coordinating communications between involved parties.
Client Service Consultant
Just Energy
01.2018 - 01.2019
- Provided customers with information about company offerings and answered questions about features, costs, and delivery.
- Championed the ongoing professional development of junior team members by offering guidance, mentorship, and opportunities for growth within the organization.
- Referred customers to correct representatives after answering questions.
- Enhanced client satisfaction by providing timely and accurate support for inquiries and concerns.
- Maintained detailed client records with both personal and payment information.
- Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
Education
Master's in Business Analytics - Business Analytics
University of Wollongong
Wollongong, NSW01-2025
Master's in Supply Chain Management - Supply Chain Management
University of Wollongong
Wollongong, NSW01-2024
Post-Graduate Certificate - International Business Management
Niagara College Canada
Canada 09-2017
BBA - International Business Management
Nehru Arts And Science College
India Skills
- Operational efficiency
- Corporate communications
- Human resources
- Effective communication
- Relationship building and management
- Sales operations
- Operations management
- Data analytics
- Data management
- Logistics management
- Microsoft office proficient
Certification
- SAS Certified Statistical Business Analyst Using SAS 9: Regression and Modeling
- Fragomen academy of training
Timeline
Business Operations Coordinator
Fragomen Immigration Services
05.2019 - 01.2022
Client Service Consultant
Just Energy
01.2018 - 01.2019
Master's in Business Analytics - Business Analytics
University of Wollongong
Master's in Supply Chain Management - Supply Chain Management
University of Wollongong
Post-Graduate Certificate - International Business Management
Niagara College Canada
BBA - International Business Management
Nehru Arts And Science College
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