Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ajit Sah

VICTORIA PARK,WA

Summary

A recent information technology graduate with expertise in network implementation, security, and upkeep, as well as extensive experience buying hardware and software. Professionally committed with a track record of management, leadership, and communication success. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives and also focus on the small print when solving problems and making plans in order to reach desired objectives and needs for the position.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Kebab shop Manager

Five Star Kebab
perth, WA
2020.02 - Current
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Encouraging teamwork, resolving conflicts, and promoting a positive work environment.
  • Ensuring compliance with food safety regulations and maintaining a clean and safe working environment.
  • Ensuring that customers are satisfied with their experience, addressing complaints or concerns, and maintaining high standards of service.
  • Helped alarge volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered over 50 calls per shift to meet fast-paced call center demands.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

IT Support Officer

OnlineZeal
Kathmandu, Bagmati, Nepal
04.2017 - 01.2019
  • Take the lead on various projects, such as the Bega and CBA, and work with various clients to identify and resolve problems.
  • Trains additional team members during the project.
  • Support and DNS configuration.
  • Effective site assistance for the customer.
  • Create, configure, test, and maintain tools for system management, application software, and operating systems
  • Setting up computers in accordance with client demands and priorities.
  • Able to look after any issues and can make any client understand the cause of
    issues.
  • Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Head of Marketing

Zealsale
Kathmandu, Nepal
01.2016 - 01.2017
  • Managed branding campaigns and event marketing initiatives in print, video, web and social media.
  • Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
  • Designed innovative branding and product strategies.
  • Developed and strengthened business partnerships at all levels.
  • Saved company money by negotiating advertising and commercial sponsorship contracts.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Leveraged industry trends and competitive analysis to improve customer relationship building.
  • Achieved profitability goals by developing and implementing commercial activities.

Education

Master of Science - Computer Software

Southern Cross University
Perth
08.2022

Bachelor of Science - Computing

The British College
Kathmandu
07.2017

Bsc. - IT

Leeds Beckett University
2017

Bachelor of Science - Computer Engineering Technology

ISMT College
Kathmandu
07.2016

2 BTEC HND - Computing and System Development

Edexcel Board
2015

+2 -

Nasa International College
Kathmandu
2012

Skills

  • Can work under any pressure
  • Fluent in English and can interact with clients
  • Project Management
  • Teamwork and Collaboration
  • Performance Tracking and Evaluations
  • Knowledge of common
    network, hardware, and
    software problems
  • Component Replacements
  • Knowledge of common network,
    hardware, and software problems
  • Technical understanding and
    Installation of peripherals, PC
    operating systems and a range of
    application software

Accomplishments

AREAS OF EXPERTISE

  • Microsoft Office
  • System Backup
  • New Installations and
  • Support
  • Diagnosing hardware &software faults Testing and evaluating new technology
  • Assembling PC
  • Python programming
  • PHP Programming
  • Marketing
  • Resolved product issue through consumer testing.
  • Western Australia License

Certification

Currently Doing The Complete 2022 Web Development Bootcamp From Udemy

Timeline

Kebab shop Manager

Five Star Kebab
2020.02 - Current

IT Support Officer

OnlineZeal
04.2017 - 01.2019

Head of Marketing

Zealsale
01.2016 - 01.2017

Master of Science - Computer Software

Southern Cross University

Bachelor of Science - Computing

The British College

Bsc. - IT

Leeds Beckett University

Bachelor of Science - Computer Engineering Technology

ISMT College

2 BTEC HND - Computing and System Development

Edexcel Board

+2 -

Nasa International College

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Ajit Sah