Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ajita Tamang

Strathfield, Sydney,NSW

Summary

Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining order management at The Bourbon Hotel and The Hurlstone Park Hotel (Iris Group). Demonstrated excellence in team collaboration and conflict resolution, resulting in significant improvements to service delivery. Strong multitasking abilities and exceptional communication skills contribute to a commitment to achieving excellence in customer service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Home Health Care Worker

My Guardian
Revesby, Sydney, NSW
09.2023 - Current
  • Offered empathetic assistance to patients and families facing challenging situations.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Documented client status and reported changes in care needs.
  • Assisted clients with proper exercises and rehabilitation.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Transported clients to social events or religious services as requested.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Participated in continuing education programs related to home health care topics.
  • Assessed physical environment for potential safety hazards and took corrective action as needed.
  • Demonstrated excellent communication skills when interacting with clients, families and other healthcare professionals.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and reported any changes in health status to supervisor or physician.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Encouraged clients to participate in recreational activities and exercise programs.
  • Assisted with lifting clients via full hoist or stand up lifter to move on or off beds, examination tables and surgical tables.

Gaming Attendant and Gaming Bartender

Hurlstone Park Hotel
Strathfield, Sydney, NSW
01.2023 - 08.2023
  • Provided excellent customer service by responding promptly to inquiries from guests or other team members.
  • Cleaned and maintained slot machines and equipment to minimize downtime.
  • Organized chip trays, tokens and promotional materials for easy access by players.
  • Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
  • Conducted daily audits of ticket inventory, machine meters and currency levels in the Gaming Area.
  • Performed minor maintenance on gaming machines as needed.
  • Greeted customers and answered questions regarding gaming rules, regulations and procedures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Prepared alcoholic drinks for customers following standard recipes.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Performed opening and closing duties such as counting money in registers, setting up cash drawers, restocking items on shelves or counters .

Waitress

The Bourbon Hotel
Kingscross, Sydney, NSW
06.2022 - 01.2023
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Informed customers of daily specials and signature menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Filled condiments and napkin containers during slack periods.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Education

Certificate IV in Ageing Support - Assistant in Nursing

Lead College
Haymarket, NSW
11-2022

Diploma of Nursing - Nursing

HAMS Nursing College
Sukhedhara, Nepal
12-2019

Bachelor of Nursing - Nursing

Australian Catholic University
North Sydney, NSW

Skills

  • Order management
  • Customer service
  • Communication skills
  • Conflict resolution
  • Food safety
  • Time management
  • Team collaboration
  • Cash handling
  • Multicultural awareness
  • Liquor, wine, and food service
  • Strong multitasking
  • Reliability and punctuality
  • Dumpling Preparation Ability

Languages

English
Full Professional
Hindi
Full Professional
Nepali
Native/ Bilingual

Certification

  • RSA and RCG
  • Basic Life Support (BLS)
  • CPR & First Aid
  • Manual Handling
  • Certificate lll in Ageing Support
  • Certificate IV in Ageing Support

Timeline

Home Health Care Worker

My Guardian
09.2023 - Current

Gaming Attendant and Gaming Bartender

Hurlstone Park Hotel
01.2023 - 08.2023

Waitress

The Bourbon Hotel
06.2022 - 01.2023

Certificate IV in Ageing Support - Assistant in Nursing

Lead College

Diploma of Nursing - Nursing

HAMS Nursing College

Bachelor of Nursing - Nursing

Australian Catholic University

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Ajita Tamang