Ajith Thavishi
Melbourne,Australia
Summary
Experienced IT professional with expertise in technical support, infrastructure management, and networking. Skilled in troubleshooting hardware, software, and network issues, ensuring optimal system performance. Proficient in Microsoft AD, Office 365, SharePoint, Cisco, Aruba, and SD-WAN. Strong background in incident management, security compliance, and project implementation. A proactive problem-solver with excellent communication and customer service skills, committed to delivering high-quality IT solutions.
Overview
4
4
years of professional experience
Work History
IT Field Services Technician
Chemist Warehouse Retail
Melbourne
05.2023 - Current
- Installing and testing all IT devices onsite for store developments and IT projects on time and in full
- Diagnose and resolve hardware, software, and network issues ensuring minimal downtime for clients
- Performing onsite analysis, diagnosis, and resolution for IT incidents that require onsite presence
- Remove and replace and configure all IT devices as part of life cycle management, site expansions, or relocation
- General IT devices e.g., computers, laptops, monitors, mice, and keyboards
- Point of Sale devices e.g., docket printers, EFTPOS machines, barcode scanners, and cash draws
- Dispensary devices e.g., label printers, laser printers
- Storage and communication devices e.g., servers, network switches, modems, routers, SD-WAN appliances, telephones, and faxes
- Power supply devices e.g., UPS's, power-boards, and power rails
- Assisted with server installations, upgrades, migrations, and configurations as required by Stores and staff
- Specialist in deploying, upgrading and supporting Microsoft, Cisco, Aruba, SD-WAN, Server, AD, O365, 2FA, SharePoint, EUC/Digital Workplace applications and service
IT Service Desk Analyst
Bapcor Retail
Melbourne
02.2021 - 05.2023
- Provided exceptional customer service
- Delivered local and remote Tier 1 and 2 IT support for hardware and software to company personnel
- Onsite technical support plus over the phone & via email
- Assist with onboarding of new user/replacement laptops
- Maintain various hardware equipment including desktop, laptop, mobile/tablet, and POS hardware (barcode scanners, docket, printers, etc.)
- Administered SAP, MS 365, Citrix, Pronto, and Active Directory servers for company of over 6000 employees and other child company users across multiple domains
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Hands-on experience supporting Office 365 environments and applications
- Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users
- Remotely initialize, configure, set up, and troubleshoot various printers, computers, IoT devices, operating systems, network devices
- Installed, configured and maintained computer systems and network connections
Education
Bachelor of Information Technology -
Federation University
Melbourne03.2023
Diploma Of Information Technology -
ATMC
Melbourne10.2019
Skills
- IT Support & Troubleshooting: Expertise in diagnosing and resolving hardware, software, and network issues
- Infrastructure Management: Hands-on experience with servers, network devices, storage solutions, and IT lifecycle management
- Networking: Proficient in Cisco, Aruba, SD-WAN, routers, switches, and firewalls
- System Administration: Skilled in Active Directory, Office 365, SharePoint, and 2FA security solutions
- Incident Management: Strong knowledge of ITIL best practices for issue resolution and process improvement
- Asset Management: Tracking and maintaining IT equipment, including inventory control and procurement
Timeline
IT Field Services Technician
Chemist Warehouse Retail
05.2023 - Current
IT Service Desk Analyst
Bapcor Retail
02.2021 - 05.2023
Bachelor of Information Technology -
Federation University
Diploma Of Information Technology -
ATMC
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