Ajla Redzepi
Melbourne,VIC
Summary
Experienced Pharmacy Assistant with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
2
2
years of professional experience
Work History
Customer Service Associate Cashier
Kmart
11.2021 - 10.2022
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained new employees in cashier procedures and company policies, promoting consistent customer experience across all team members.
- Helped customers with returns, exchanges and printing
Pharmacy Assistant
Langton Pharmacy
12.2020 - 08.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Education
High School Diploma -
Minaret College
Springvale, VIC11.2023
Skills
- Reliability and punctuality
- Inventory management
- Positive attitude
- Sales techniques
- Attention to detail
- Telephone etiquette
- Active listening
- Product Merchandising
- Refunds and Exchanges
Timeline
Customer Service Associate Cashier
Kmart
11.2021 - 10.2022
Pharmacy Assistant
Langton Pharmacy
12.2020 - 08.2021
High School Diploma -
Minaret College
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