Ajmal Farooq
Hobart,TAS
Summary
Motivated and customer-focused professional with a Master of Data Science and hands-on experience in customer support and technical assistance. Skilled in communicating with customers, identifying issues, and coordinating with technical teams to deliver solutions. Strong problem-solving ability and teamwork skills, seeking a Customer Support or IT Support role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Coordinator
Green Electric Solar Solutions
Melbourne, VIC
08.2024 - 09.2025
- Coordinated customer inquiries through various communication channels to enhance response efficiency.
- Assisted in troubleshooting technical issues to improve customer satisfaction and retention.
- Developed training materials for new support staff, streamlining onboarding process and knowledge transfer.
- Managed ticketing system to ensure timely resolution of customer requests and concerns.
Developer
Game Developer
Pakistan
01.2020 - 12.2021
- Developed applications using Unity and Blender
- Implemented logic and improved performance
- Debugged technical issues
- Collaborated with team members
Education
Master of Science - Data Science
RMIT University
Melbourne, VIC07-2025
Bachelor of Science - Computer Science
COMSATS University
02-2019
Professional Year Program (IT) - undefined
Indus Institute
04-2026
Skills
- Technical Support & Troubleshooting
- Customer Service & Communication
- SQL & Data Analysis (Data Extraction & Querying)
- Python & R
- Reporting & Data Insights
- Windows OS & Basic macOS/iOS Support
- Device Setup & Troubleshooting
- Basic Networking & Identity/Access Management
- Problem-Solving & Analytical Thinking
- Team Collaboration & Adaptability
- Attention to Detail
Professional Development
Professional Year Program (IT), Indus Institute, Ongoing
Certification
- Working at Heights Card
- First Aid Certificate
- Working with Vulnerable People Card
- Full Australian Driver Licence
Timeline
Customer Support Coordinator
Green Electric Solar Solutions
08.2024 - 09.2025
Developer
Game Developer
01.2020 - 12.2021
Professional Year Program (IT) - undefined
Indus Institute
Master of Science - Data Science
RMIT University
Bachelor of Science - Computer Science
COMSATS University