Ajmal Hasan

• Responsible for Direct Connect Network Capacity Engineering for all AWS US Regions
• Lead a cross functional team of Network Development Engineers, Managers and Technical Program Managers
• Continuously improved internal processes by gathering feedback from team members, analyzing performance metrics, and making necessary adjustments.
• Improved network efficiency by developing and implementing strategic plans for infrastructure upgrades and expansions.
• Coordinated large-scale network migrations with minimal disruption to end-users by carefully planning project timelines and resource allocation.
• Promoted cost-effective solutions by evaluating alternatives and conducting thorough cost-benefit analyses before making recommendations.
• Championed collaboration between network development and IT security teams, resulting in a more secure and robust infrastructure.
• Established effective communication channels with cross-functional teams to facilitate collaboration on network projects.
• Expand & scale AWS’s global network infrastructure to provide AWS Direct Connect service to leading global customers
• Lead development of tooling and automation for ahead of schedule delivery
• Collaborate with Product Management in translating customer requirements into business deliverables
• Own HC and capex planning
• Hire, develop and retain top talent

Key Contributions

• Led global delivery for Direct Connect 400G/100Gbps offering, deploying more than 100 sites globally
• Drove automation and optimization initiatives to drive 80% reduction in engineer level of effort and 75% reduction in duration for scaling and deployment activities
• Collaborated with DataCenter Deployment team to develop automated Workflows
• Led delivery of Capacity Engineering Metrics
• Led global delivery for Direct Connect MAC Security Standard (MACsec) offering delivery MACsec capability at more than 50 sites
• Doubled the Sydney Direct Connect Deployment team

• Managing a team of Security and Networking Engineers who support AWS Cloud Customers
• Working with ANZ Solution Architecture and TAM teams to drive customer engagement
• Responsible for performance management, operational KPI improvements, talent acquisition, retention and development
• Leading complex customer escalations to resolution by leveraging cross functional collaboration between internal and external stakeholders
• Global Support Owner of four AWS Services - This involves managing the complete support life-cycle of the service from launch readiness to capability build and automation of workflows
• Responsible for Sydney Site Hiring - This involves working closely with site lead and talent acquisition to formulate the hiring strategy for the site

Key Contributions

• Led launch of multiple AWS services representing support in collaboration with Engineering, Product Management and Training Program Manager
• Worked with Engineering and Support stakeholders to improve customer experience for critical AWS services which had significant customer impact as the services were related to attack mitigation
• Built the Subject Matter Expert framework for multiple services
• Wrote and implemented the BCP strategy for global support tools by working with internal engineering team, AWS security team and support team to enhance support response during tool outage
• Successfully led an international hiring event in Brazil for Sydney site where 21 engineers were hired
• Sydney Security Team was the best performing team globally in operational metrics in 2019
• Developed and mentored future leaders

• Managing Contact Center and Collaboration Solution Teams including Support Managers and Engineers.
• Responsible for hiring, engaging, retaining & developing diverse talent
• Enhancing operational excellence to deliver business metrics
• Expanding and growing the team as part of incoming work transitions
• Driving exceptional customer & partner experience
• Establishing strong cross-functional connect across various business units and stakeholders

Key Contributions

• Solution Support - Worked with the leadership team and my peers to build the first APAC Solution Support team for collaboration technologies
• aRMAda - Cross functional project to optimize RMAs and improve customer experience. I was responsible for working with various internal teams to ensure that TAC engineers were equipped with the right training and tools to take the right call when processing an RMA request.
• TES - A day one service from TS to enable partner success in commercial/mid market segment enabling solution adoption. I developed the service along with TSPM and successfully delivered the first project. I also presented the offering at TSIA in Las Vegas on partner success
• CI2020 Collaboration Organization - Cross functional project to drive customer and partner success by leveraging the large presence of TS,AS and BU in India

• Responsible for managing the Cisco Learning Business for Aricent 
• Responsible for Business development, P&L and delivery in APAC / RoW region
• Responsible for creating and maintaining instructor pool as per market requirements
• Work as a Technical Consultant on response to RFPs and RFIs

Key Contributions/Projects

• Worked with the leadership team in planning and creating business model for Aricent's entry into Cisco Learning Business
• Worked with learning @Cisco to develop Aricent’s capabilities as a learning partner
• Grew the revenue of the learning business from 0 to USD900K  annually 
• Trained various enterprises, OEMs and Carriers in Routing, Switching and various SP related technologies like MPLS, BGP IPv6

• Led a 20 member team working on four Core Technology areas – Routing Protocols, Lan Switching, Wan and CATS(Router Architecture Troubleshooting – Crashes, Memory issues, High CPU, etc)
• Helped transition of EMEA volume to Aricent
• Helped set up the first routing protocols team in Aricent
• Responsible for ramp up of team in new technology areas
• Handled technical queries and network down emergencies for Large and
• small scale organizations using Cisco equipment
• Handled Escalation for the team and other L1 sites
• Responsible for interviewing candidates

• Troubleshoot service requests of all complexity/severity for Cisco customers in Core technologies (IOS, Platform Architecture, Routing and Switching.
• Managing and driving customer escalations to resolution
• Training and mentoring new hires

• Initial Setup, Configuration & Troubleshooting assistance on Linksys SOHO products