Ajmal Mirranay
Narre Warren South,Victoria
Summary
Results-driven and dedicated Account Officer with a dual Master's in Business Administration (MBA) and Professional Accounting (MPA), complemented by a background in Electrical and Computer Systems Engineering and recent study in Cybersecurity (CompTIA Security+ SY0-701). Proven track record of managing NDIS accounts, leading financial operations, and providing customer-focused service across government and private sectors. Currently contributing to Australia Post through the Stepping Into Program, bringing strategic insight and operational knowledge that align with the goals of a Strategy Manager role.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Account Manager – Stepping Into Program
Australia Post
Richmond, Australia
07.2024 - Current
- Manage inbound and outbound client communications regarding queries, bookings, and services.
- Perform accurate data entry and assist management in administrative tasks.
- Support account-based operations and contribute to a strategic environment.
NDIS Account Manager
Excellence Plan Management
01.2020 - 01.2021
- Oversaw financial planning, invoicing, payroll, and account reconciliation.
- Processed NDIS claims and managed portfolios with a focus on compliance and efficiency.
- Developed pipelines through CRM systems and supported internal audits.
Bookkeeper
ProCare Plus
01.2017 - 01.2020
- Company Overview: Award-winning service provider.
- Maintained accurate financial records, managed payroll, and executed AP/AR functions.
- Delivered excellent customer service and supported the company’s recognition as an award-winning service provider.
- Award-winning service provider.
Office Administrator
Super DK Japan
01.2015 - 01.2017
- Provided executive support, managed inbound communications, and assisted in bookkeeping.
Case Manager / Training Coordinator (Volunteer)
Afghan Australian Welfare Association
01.1999 - 01.2004
- Provided resettlement services to new migrants, including housing, Centrelink support, and employment pathways.
- Led community training programs and represented at multicultural conferences.
Education
CompTIA Security - Cybersecurity Certification
04.2025
Master of Professional Accounting (MPA) -
Federation University Australia
01.2022
Master of Business Administration (MBA) -
Victoria University
01.2013
Electrical and Computer Systems Engineering -
Monash University
Melbourne01.1998
High School -
Chandler Secondary College
01.1995
Skills
- Strategic Financial Management
- Customer Account Handling (NDIS & CRM)
- Bookkeeping & Payroll (Xero)
- Budgeting and Claims Processing
- Microsoft Office & Advanced Excel
- Administrative and Operational Support
- Data Analysis & Cybersecurity Fundamentals
- Time Management and Team Collaboration
Certification
- Full Victoria Driver’s Licence
- Working with Children’s Check
- National Police Check
- NDIS Worker Orientation Module
- Certificate in Advanced Microsoft Excel
Hobbies and Interests
- Self-development
- Swimming
- Gym
- Fishing
- Travelling
- Reading
Awards
- Most Outstanding Employee of the Year – ProCare Plus
- Standout Performer – Excellence Plan Management
Professional References
- Lou Anne Eggington, Sales Director, Australia Post, 0409 519 530, louanne.eggington@auspost.com.au
- Imal Jan, Director, Super DK Japan, 0413 246 198, info@superdkjapan.com.au
- Ish Sediqi, Director, ProCare Plus, 0410 028 126, procareptyltd@gmail.com
Timeline
Account Manager – Stepping Into Program
Australia Post
07.2024 - Current
NDIS Account Manager
Excellence Plan Management
01.2020 - 01.2021
Bookkeeper
ProCare Plus
01.2017 - 01.2020
Office Administrator
Super DK Japan
01.2015 - 01.2017
Case Manager / Training Coordinator (Volunteer)
Afghan Australian Welfare Association
01.1999 - 01.2004
CompTIA Security - Cybersecurity Certification
Master of Professional Accounting (MPA) -
Federation University Australia
Master of Business Administration (MBA) -
Victoria University
Electrical and Computer Systems Engineering -
Monash University
High School -
Chandler Secondary College
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