Ajmath Jahan
Assistant Manager, HR Operations.
Mulgrave
Summary
People & Culture professional with over 6 years of HR experience across Australia and APAC, supporting the full employee lifecycle from onboarding to offboarding. Skilled in HR administration, HRIS (SuccessFactors, Workday), and reporting. Proven ability to manage HR queries, data integrity, and process improvements with a strong focus on service excellence and stakeholder satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Human Resources
HSBC Electronic Data Processing India Pvt Ltd
09.2023 - 01.2025
- Oversaw the HR case queue by efficiently assigning cases across the team to ensure timely resolution, maintaining SLA compliance and operational efficiency.
- Proactively monitored HR case queue and led resolution of escalated and critical HR matters, maintaining service excellence.
- Partnered with business leaders across APAC and ANZ regions to provide HR guidance on employee relations, onboarding, and policy implementation.
- Managed 100+ HR transactions weekly across onboarding, employee data changes, Terminations and Redundancies.
- Overseeing or assisting in programs around employee engagement, training / development, performance management.
- Validate salary inputs including new hires, exits, transfers, promotions, variable pay, overtime, and allowances.
- Managed end to end Recruitment process.
- Initiated onboarding processes for 100+ new hires, ensuring smooth setup of HRIS records, payroll data sync, and background checks.
- Led team to consistently meet daily KPIs, focusing on case quality, turnaround time (SLA), and stakeholder feedback scores.
- Processed high-volume employee lifecycle transactions including onboarding, parental leave, leave of absence, work-hour changes, and exits across APAC.
- Administered and maintained accurate payroll processes including time and attendance data, ensuring compliance with company policies.
- Managed employee record systems by updating HR databases and maintaining accurate, up-to-date employment files.
- Coordinated HR administration tasks including drafting employment letters, preparing documentation, offer contracts.
- Managed promotions, transfers, secondments and pay rate changes.
- Handled position management.
- Contributed to HR process improvement projects, streamlining onboarding workflows and improving employee query resolution times.
- Assisted in internal learning and development programs.
HR Operations Advisor
Microsoft.com (Vendor: Quantum Leap Consulting PVT LTD)
01.2022 - 07.2023
- Providing advice and information to management on workplace relations policies and procedures, staff performance issues, disciplinary matters
- Acted as the first point of contact for HR-related queries, providing high-quality employee support
- Provided hands-on support in managing HRIS data accuracy and maintained precise employee records for compliance and audit purposes
- Handled employee data changes through HRIS platform Employee Central.
- Handled global access management for Microsoft HR tools and reports.
- Coordinated employee lifecycle documentation including contracts, variations, and termination paperwork.
Sr. HR Data Management Specialist
Spretnost.com
05.2018 - 12.2021
- Oversaw HR data integrity for employee lifecycle events, including promotions, pay adjustments, and separations
- Resolved HR inquiries through Workday Help, maintaining SLA adherence and tracking service trends.
- Coordinated data entry into third-party HR systems for process automation
- Process employee personal data changes (e.g., date of birth, marital status change, etc.)
- Ensure that all necessary documents and approvals have been received and information is entered accurately
- Supported end-to-end recruitment processes including candidate sourcing via LinkedIn and internal systems, resume screening, scheduling interviews, and offer generation.
- Conduct data quality reviews, monitor and correct processing errors
Education
LLb -
Sultan-Ul-Uloom College of law
HyderabadMasters - Business Administration
Vidya Jyothi Institute of Technology
HyderabadBachelors - Commerce
St.Annʼs Degree College for Women
HyderabadSkills
- Data Accuracy / HR Data Changes
- People and Culture Support
- HR Systems & Analytics: Proficient with SAP SuccessFactors - Employee Central, Workday
- ServiceNow, HR CRM, and other HRIS platforms
- Employee Onboarding, Data Changes/Management & Offboarding
- Employee Leave of absence
- Recruitment & Talent Acquisition Support
- Payroll Support and Payroll Management
- Compliance & Policy Adherence
- Stakeholder Management
Timeline
Assistant Manager, Human Resources
HSBC Electronic Data Processing India Pvt Ltd
09.2023 - 01.2025
HR Operations Advisor
Microsoft.com (Vendor: Quantum Leap Consulting PVT LTD)
01.2022 - 07.2023
Sr. HR Data Management Specialist
Spretnost.com
05.2018 - 12.2021
LLb -
Sultan-Ul-Uloom College of law
Masters - Business Administration
Vidya Jyothi Institute of Technology
Bachelors - Commerce
St.Annʼs Degree College for Women