Ali Jnr Oueik
Marsfield
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Extensive experience within the sales, management and operational service industry. Skilled with customers both internal and external along with assisting peers to meet goals and deadlines.
Overview
5
5
years of professional experience
Work History
Operations Specilaist
Apple
01.2022 - Current
- Successfully managed multiple projects simultaneously while adhering to deadlines.
- Ensured that the store was kept in a neat and tidy condition and addressing any concerns.
- Tracked and analyzed reports to determine needed improvements.
- Generated reports detailing findings and recommendations.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Kept track of inventory and handled stock.
- Helped ensure that customer enquires on the phone were addressed in a timely manner.
Specialist
Apple
08.2021 - 02.2022
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Listened and responded to customer requests and ensured a curated product for the customer.
- Helped maintain foot traffic within the store and customers were helped in a timely manner.
- Conducted telecommunication services for customers looking at carrier options.
Shift Manager
McDonalds
08.2020 - 06.2021
- Collaborated with other leaders and executives to direct workflow and support operations.
- Scheduled staff to establish adequate coverage during peak business hours.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Supervised ongoing daily production phases.
- Kept employees operating productively and working on task to meet business and customer needs.
Crew Coach
McDonalds
02.2020 - 08.2020
- Established and maintained quality control standards.
- Served as an approachable resource for crew members seeking guidance or assistance with job-related challenges.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Trained and mentored many new personnel hired to fulfill various roles.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
Crew Member
McDonalds
01.2019 - 02.2020
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Stocked shelves to organize aisles in assigned department.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Worked well with teammates and accepted coaching from management team.
Education
Master's - Finance
Macquarie University
North Ryde11.2023
Bachelor's - Applied Finance
Macquarie University
North Ryde11.2021
Skills
- Process Analysis
- Improvement plan knowledge
- Idea Development and Brainstorming
- Program Evaluation
- Employee Relations and Team Building
- Risk Mitigation
- Operational Efficiency
- Data Analysis
- Analytical Thinking
- Computer literate (Microsoft Word, PowerPoint, Excel and Xero)
Timeline
Operations Specilaist
Apple
01.2022 - Current
Specialist
Apple
08.2021 - 02.2022
Shift Manager
McDonalds
08.2020 - 06.2021
Crew Coach
McDonalds
02.2020 - 08.2020
Crew Member
McDonalds
01.2019 - 02.2020
Master's - Finance
Macquarie University
Bachelor's - Applied Finance
Macquarie University
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