Ajoy Rajan
Narangba,QLD
Summary
Experienced and professional Engineering Manager with over eight years of valuable experience monitoring project performance to ensure company success. Familiar and adaptable in working with ICT services, change management, and business transformation systems. Reputation for continually achieving on-time and under-budget performance goals. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members. Seasoned System Administrator with 20-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Lead and Engineering Manager
First Focus IT Pty Ltd
04.2022 - Current
- As an EM, I have managed First Focus’s Enterprise team, managing Enterprise Customers' IT Infrastructure and services
- Coordinate with service providers’ delivery manager for multiple hosted services, ensuring the ICT team provides a high standard of support and service
- Supervised a team of 9 Engineers (Level 3 and Level 4) for Support Escalation Management - Delegate tasks and provide reports to management & Client
- Implement enterprise P1 process SDM for all enterprise clients
- Analyzed and managed forecasts for resource management of support engineers every month and also managed on-call rosters
- Provided technical recommendations to clients to improve project implementation on time and within budget
- Provided client recommendations on the purchase of services, equipment, and software purchase to be on or under budget
- Manage teams ’KPIs to keep technical and client services a priority
- Manage implementation, administration, and daily support for enterprise and non-enterprise customers’ infrastructure
- Implemented and administered the Asset management system
- Directed technical projects
- Administer engineers to provide 99.9% service availability for various clients
- Assisted the Global team with the cleanup of AD for AU and NZ restaurant users and Corporate users
- Assist with resolving critical and high IT vulnerabilities
- Designed and implemented patching solution for multiple client devices using SCCM and ConnectecWise Automate
- Configure MAC OSX to connect to on-premises DC and configure user profile with login scripts to show required network drives
- Manage and run P0 and P1 processes
- Working on improving Incident Management and Problem management
- Manage CR process and breach of tickets
- Coordinate with 3rd party support and vendors (Wardy IT, HP, Microsoft, CyberArk) for application maintenance issues and troubleshooting to ensure delivery of services promptly
- Review and audit user support procedures and technical documentation - Handle technical escalations and reports to Head of IT.
Client Team Lead
Brennan IT Pty ltd
04.2019 - 11.2021
- Increased revenue by $6M, by implementing integration IT projects and meeting aggressive budget constraints
- Managed all documentation and drafted weekly project communication reports, which were presented at meetings
- Created and led teams across multiple departments to ensure forecasted objectives were met and overall desired outcomes achieved
- Spoke daily with customer personnel ensuring that contract protocols were satisfied. As Client Team Lead, have managed McDonald's Australia and New Zealand’s IT corporate Infrastructure and Restaurant Infrastructure
- Coordinates with service providers' delivery manager for multiple hosted services ensuring a high standard of support and service is provided by ICT team
- Managed a Team of 7 Engineers Level 1 and Level 2
- Delegate tasks and provide reporting to management & Client
- Manage teams ’KPIs to keep technical and client services to be a priority
- Manage implementation, administration, and daily support for McDonald’s infrastructure
- Implemented and administered of Asset management system
- Manage service team for multiple services ensuring all SLAs and KPIs are met by following ITIL methodologies
- Manage AD, DNS, and group policies for the organization for AU and NZ sites
- Administer Azure environment for Mcdonald's campaigns
- Assisted the Global team with the AD cleanup for AU, NZ restaurant, and Corporate users
- Assist with resolving critical and high IT vulnerabilities
- Designed and implemented patching solution for McDonald’s restaurant devices with assistance from the Global SCCM team
- Configure MAC OSX to connect to on-premises DC and configure user profile with login scripts to show required network drives
- On Call assistance for various other clients for any P1 and P2 issues - Manage CR process and breach of tickets using SNOW (ServiceNow)
- Coordinate with 3rd party support and vendors (Wardy IT, HP, Microsoft, CyberArk) for application maintenance issues and troubleshooting to promptly ensure service delivery
- Review and audit user support procedures and technical documentation - Handle technical escalations and reports to senior managers.
- Monitored metrics and developed actionable insights to improve efficiency and performance
Senior System Administrator
ACECQA
05.2012 - 04.2019
- I have managed ACECQA's transition projects into IAAS, SAAS and IT Infrastructure
- Coordinates with service providers delivery manager for multiple hosted services ensuring high standard of support and service is provided by ICT team
- Manage implementation, administration and daily support for Salesforce CRM
- Manage support to remote users who access network via Citrix using RSA token
- Manage service team for multiple services ensuring all SLA’s and KPI’s are met by following ITIL methodologies
- Manage AD, DNS, and Exchange and group policies for the organization
- Manage AWS environment for ACECQA’s website
- Manage Records management system
- Recently managed to finish the project of upgrading the HP TRIM 7.3 to Records Manager 8.3 and RM Workspace 4.5, with minimal downtime for the whole organization
- Facilitate strategic IT planning and risk mitigation - Manage windows and MAC OSX (El Capitan) OS in domain environment
- Configure MAC OSX to connect to on-premises DC and also configure user profile with login scripts to show required network drives
- Configure Adobe CC with team license and also captivate on MAC OSX
- Manage software and hardware rollout throughout the organization
- Coordinate with 3rd party support and vendors (Telstra, HP, MT, TPG) for device maintenance issues to ensure delivery of services in a timely manner - Review and audit user support procedures and technical documentation - Formulate service strategies, as well as asset management and assignment
- Handle technical escalations and reports to senior managers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
System Administrator
Landmark Computers Pty Ltd
02.2010 - 05.2012
- Performed installation, configuration, administration, and design of Windows 2008/2011 domains in an enterprise network environment
- Performed administration of user accounts, installed and configured backup systems, installed and configured Active Directory Services, and designed hierarchical information structures using - Organizational units, domains, and sites
- Performed installation and configuration of WINS, DNS, and DHCP, as well as allocated IP addressing schemes
- Implemented security through Group Policy Objects
- Created a multiple-location Distributed File - System and configured the redirection of documents and other folders
- Implemented Exchange 2003/2007/2010 services and configured NEMX SecurExchange to monitor and protect every inbound and outbound email message - Administer server & workstation upgrades & patches using Microsoft WSUS, server backups & DR - Using Symantec/VERITAS Backup Exec
- Backup Assist
- Assisted in the specification of network requirements, helped to write proposals for bidding on new contracts, helped in deploying new network solutions, managed third-party software/hardware vendors, and documented the network infrastructure
- Setup and support for insurance software like Winbeat, Sunrise, and various accounting - SoftwarBGLike BGL, Handisoft, QuickBooks, MYOB and MYOB Accounting
- Programmed Cisco PIX 501 and 506e Firewalls, Watchguard Firebox Firewalls with Inter-site IPsec VPN, port forwarding, access control lists and transition rules
- Virtualization of Windows based servers using VM Ware ESX Server
- Registering, hosting, and managing domains and managing DNS zone files for clients
- Troubleshooting basic computer, network, and internet-related issues.
System / Network Administrator
Agama Solutions Pty Ltd
05.2007 - 02.2010
- Performed installation, configuration, administration and design of Windows 2003/SBS 2003 domains in an enterprise network environment
- Performed administration of user accounts, installed and configured backup systems, installed and configured Active Directory Services, designed hierarchical information structures using organizational units, domains, and sites
- Performed installation and configuration of WINS, DNS, DHCP, as well as allocated IP addressing schemes
- Implemented security through Group Policy Objects
- Created a multiple location Distributed File
- System and configured the redirection of documents and other folders
- Implemented Exchange 2003 services and configured NEMX SecurExchange to monitor and protect every inbound and outbound email message - Implemented VoIP setup in a small business environment and perform the maintenance of the same
- Administer server & workstation upgrades & patches using Microsoft WSUS, server backups & DR using Symantec/VERITAS Backup Exec - Assisted in the specification of network requirements, helped to write proposals for bidding on new contracts, helped in deploying new network solutions, managed third-party software/hardware vendors, and documented the network infrastructure
- Programmed Cisco PIX 501 and 506e Firewalls, Watchguard Firebox Firewalls with Inter-site IPsec VPN, port forwarding, access control lists, and transition rules
- Virtualization of Windows-based servers using VM Ware ESX Server
- Registering, hosting, managing domains, and managing DNS zone files for clients
- Troubleshooting basic computer, network, and internet-related issues
System Administrator
vCustomer Services India Pty Ltd
08.2003 - 12.2005
- Performed installation, configuration, administration, and design of LAN, WAN, and WLAN networks using Netgear Products in an enterprise and SOHO network environment
- Performed configuration of WINS, DNS, DHCP, and allocated IP addressing schemes
- Implemented Netgear SAN system for various clients and Wi-Fi and WiMAX technology over the industrial environment
- Configure & administer lab environment to test new applications, upgrades & patches before rollout - Implemented managed and unmanaged layer 2 and layer 3 Netgear switches over various MNC environments and small business networks
- Implement and troubleshoot VoIP routers in a SOHO environment
- Assisted in the specification of network requirements and helped to suggest appropriate products to requirements
- Programmed Netgear Firewalls with Inter-site IPsec VPN, port forwarding, access control lists and transition rules
- Troubleshooting basic computer, network and internet-related issues
- Role in project/process:
Education
BE - Electrical and Electronics
Bachelor Of Engineering -
Madurai Kamaraj University
India04.2001
Masters - Telecommunications and Networking
RMIT
PG Diploma - Business IT
RMIT
Skills
- Time Management Skills
- Leadership Skills
- Project Management
- Analytical Thinking Skills
Certification
- Certified - Office 365 - MS100
- Google Cloud- Training - August 2023
- Certified Microsoft - MCSA - Windows Server 2016
- Certified Microsoft Azure - AZ104
Timeline
Technical Lead and Engineering Manager
First Focus IT Pty Ltd
04.2022 - Current
Client Team Lead
Brennan IT Pty ltd
04.2019 - 11.2021
Senior System Administrator
ACECQA
05.2012 - 04.2019
System Administrator
Landmark Computers Pty Ltd
02.2010 - 05.2012
System / Network Administrator
Agama Solutions Pty Ltd
05.2007 - 02.2010
System Administrator
vCustomer Services India Pty Ltd
08.2003 - 12.2005
BE - Electrical and Electronics
Bachelor Of Engineering -
Madurai Kamaraj University
Masters - Telecommunications and Networking
RMIT
PG Diploma - Business IT
RMIT