Akane Akiyama
Summary
I am an enthusiastic Server Trainer with decade of customer service experience coupled with excellent training and leadership skills. Dependable proactive employee who is equipped and capable for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Trained in various kind of sales and offering top-notch communication abilities. Motivated to continue to learn and grow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Barista
Bound to Earth Espresso
Narooma, NSW
03.2024 - 03.2025
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Contributed to marketing and social media initiatives, increasing brand visibility and engagement.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Bartender/Gaming Attendant
Club Narooma
Narooma, NSW
07.2023 - 03.2025
- Make cocktails effectively within fast-paced environment
- Demonstrated knowledge of beer, wine, spirits, cocktails, non-alcoholic beverages on the menu.
- Developed rapport with guests, and assisted in generating repeat business by providing exceptional customer service.
- Provided technical support to customers with setup and troubleshooting of gaming consoles.
School Learning Support Officer
Narooma High School
Narooma, NSW
07.2023 - 09.2024
- Collaborated with general education teachers to include students in classroom activities.
- Offered students personalized educational, behavioral and emotional support.
- Discuss educational activities, policies and student behavior or learning problems.
Barista
The Sun Deck
Bermagui, NSW
11.2022 - 07.2023
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested appealing products.
- Managed peak time of customers daily with efficient, levelheaded customer service.
Packer
Prichard Farm
Bundaberg Central, QLD
02.2023 - 06.2023
- Accomplished production goals by working with speed and accuracy.
Japanese Language Instructor
Narooma High School
Narooma, NSW
11.2022 - 12.2022
- Compiled multidimensional cultural and educational resources for students to expand knowledge of key topics beyond classroom limitations.
- Assisted with student requests and answered questions to improve learning capabilities.
Waiter
Trippas White Group
Sydney, NSW
08.2022 - 10.2022
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Waiter
Black & White Waiters
Sydney, NSW
08.2022 - 10.2022
- Provided personalized services to ensure a pleasant experience for all VIPs.
- Handled special guest requests with professionalism and discretion.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Waiter Trainer
Operation Factory Co
02.2021 - 06.2022
- Trained new employees to perform duties.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Second Language Teacher
ECC Co
02.2021 - 03.2022
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
- Maintained open communication with student caregivers through parent-teacher conferences and student evaluations.
Retail Assistant
URBAN RESEARCH Co
05.2019 - 11.2020
- Leveraged product knowledge to recommend merchandise to customers
- Created ultimate customer buying experience with outgoing and approachable personality. Received a letter of appreciation from a customer.
Sales Executive
KTC Co
04.2016 - 03.2019
- Navigated objections to skillfully close sales
- Trained new employees regarding sales tactics, product features and customer engagement
- Participated in continuous training opportunities to hone craft and build leadership skills
- Directly sold over $32000 in product each month, sharing successful techniques with team members
Education
Bachelor of Media English -
Kansai Foreign Language University
Osaka, Japan03.2016
Skills
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Speedy, Efficient and accurateExceptional Professional
- Initiative and Judgment
- Task prioritization
- Espresso Machine Operation Skills
- Multitasking Capabilities
- Teamwork Driven
- Front of House Operations Skills
- Passionate to Learn
Certification
- Responsible Service of Alcohol (RSA) - 12/09/2022
- Responsible Conduct of Gambling(RCG) - 30/07/2024
References
Heylee Dart - The owner of Bound to Earth Espresso
M: 0459197093
Shirlee-Maree Rowland - Head Teacher Wellbeing, Learning & Support Narooma HS
M: 0488535656
Graeme Osborne – Host
M: 0404094610
Timeline
Lead Barista
Bound to Earth Espresso
03.2024 - 03.2025
Bartender/Gaming Attendant
Club Narooma
07.2023 - 03.2025
School Learning Support Officer
Narooma High School
07.2023 - 09.2024
Packer
Prichard Farm
02.2023 - 06.2023
Barista
The Sun Deck
11.2022 - 07.2023
Japanese Language Instructor
Narooma High School
11.2022 - 12.2022
Waiter
Trippas White Group
08.2022 - 10.2022
Waiter
Black & White Waiters
08.2022 - 10.2022
Waiter Trainer
Operation Factory Co
02.2021 - 06.2022
Second Language Teacher
ECC Co
02.2021 - 03.2022
Retail Assistant
URBAN RESEARCH Co
05.2019 - 11.2020
Sales Executive
KTC Co
04.2016 - 03.2019
Bachelor of Media English -
Kansai Foreign Language University
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