Akanksha Kotak
Clayton,VIC
Summary
Motivated customer service professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
Work History
Retail Consultant
Mike's Carpet Discounters
03.2022 - 03.2023
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked with loss prevention in monitoring shopper behavior.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Team Leader
Humphries Nursery
08.2021 - 02.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Maintained database systems to track and analyze operational data.
- Built strong relationships with customers through positive attitude and attentive response.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Product Specialist
Jaguar Land Rover - Cargo Motors Division
09.2017 - 03.2020
- Trained and provided coaching to four junior team members.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Masters in Professional Accounting - Accounting And Business Management
Torrens University Australia
Melbourne, VIC05.2022
Bachelor of Commerce - Accounting And Business Management
Gujarat University
04.2019
Skills
- Trade-In Quotes
- Energy and Physical Stamina
- Computer Proficiency and Microsoft Office
- Loss Prevention Goals Monitoring
- Exceeding Customer Expectations
- Meeting Sales Goals
- Payment Processing
- Excellent Written and Verbal Communication
- Customer Service and Assistance
- Luxury Retail
Languages
Hindi
Native or Bilingual
English
Full Professional
Gujarati
Limited Working
Timeline
Retail Consultant
Mike's Carpet Discounters
03.2022 - 03.2023
Team Leader
Humphries Nursery
08.2021 - 02.2022
Product Specialist
Jaguar Land Rover - Cargo Motors Division
09.2017 - 03.2020
Masters in Professional Accounting - Accounting And Business Management
Torrens University Australia
Bachelor of Commerce - Accounting And Business Management
Gujarat University
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