Akanksha Prasher
Cranbourne
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than two years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
3
3
years of professional experience
Work History
Franchise Owner
Lollipops Playland & Cafe
09.2021 - 10.2023
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Educator
Sparrow Early Learning
03.2021 - 05.2021
- Developed strong relationships with students, parents, and colleagues to foster a supportive educational community.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Changed nappies, served meals , maintained hygiene in the room.
- Maintained safe and hazard free environment indoors and outdoors.
- Did group time and engaged all children.
- Maintained daily reports, chat with the parents regularly about the day of the child.
Education
Diploma of Early Childhood Education And Care - Early Childhood Education
Angel Institute
Dandenong, VIC04.2021
Skills
- Operations Management
- Verbal and written communication
- Staff Management
- Relationship Building
- Staff hiring
- Business Administration
- Team Leadership
- Teamwork and Collaboration
- Decision-Making
- Staff training/development
- Effective leader
- Scheduling
Timeline
Franchise Owner
Lollipops Playland & Cafe
09.2021 - 10.2023
Assistant Educator
Sparrow Early Learning
03.2021 - 05.2021
Diploma of Early Childhood Education And Care - Early Childhood Education
Angel Institute
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