Akankssha Taneja Sandhu
Jordan Springs,NSW
Summary
Proven leader with a track record of enhancing operations and boosting revenue at Oporto. Excelled in business development and operations management, driving process improvements and fostering team collaboration. Demonstrated expertise in data analysis and quality assurance, achieving significant business forecasting accuracy. Skilled in navigating complex customer service scenarios, ensuring high satisfaction levels.
Overview
16
16
years of professional experience
Work History
Franchisee
Oporto
06.2015 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed consumable stock control to make products easier to locate and track and reduce ordering errors and consumable stock loss.
- Coordinated employee schedules, payroll and new hire training.
Customer Service Representative
Kmart
12.2009 - 06.2015
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Auditor
Accor Group of Hotels
11.2014 - 04.2015
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Followed established auditing processes to meet internal and regulatory requirements.
- Assessed internal control risks of network through information system audits.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
Store Manager
Oporto
12.2008 - 11.2014
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Internship
Cordina Chicken Farms
11.2012 - 01.2013
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Compiled monthly journal entries into general ledger system.
- Assisted with month-end closing and reporting duties.
- Collaborated with data analysts to review and generate ad hoc account reports and statements.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Completed closing and reporting functions and prepared journal entries.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Measured revenues, automated accounting systems and internal controls to evaluate financial data and transactions.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Reconciled balance sheet figures and sought assistance to reduce errors.
Education
Bachelor of Commerce - Major in Accounting
Western Sydney University
Sydney, NSWSkills
- Operations Management
- Business Development
- Process Improvements
- Data Analysis
- Quality Assurance
- Revenue Generation
- Business Forecasting
Websites
- https://www.sbs.com.au/news/small-business-secrets/article/oportos-youngest-franchise-owner/ouh0ym91
- https://www.linkedin.com/posts/oporto_womeninbusiness-leadership-empoweringwomen-activity-7028849185
- https://www.dailytelegraph.com.au/business/small-business/from-employee-to-franchisee-with-an-appeti
Timeline
Franchisee
Oporto
06.2015 - Current
Auditor
Accor Group of Hotels
11.2014 - 04.2015
Internship
Cordina Chicken Farms
11.2012 - 01.2013
Customer Service Representative
Kmart
12.2009 - 06.2015
Store Manager
Oporto
12.2008 - 11.2014
Bachelor of Commerce - Major in Accounting
Western Sydney University
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