Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
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Akansha Saxena

Sydney,NSW

Summary

Accomplished IT professional accustomed to providing thorough and knowledgeable IT guidance to meet business objectives. Maintains strong command of emerging industry innovations and trends. Excels in challenging and dynamic environments with superior problem-solving and diagnostic skills.

Overview

8
8
years of professional experience

Work history

IMPLEMENTATION CONSULTANT SPOK

03.2021 - 09.2021
  • Deployment of Spok Secure messaging across Central Coast, Mid North Coast and South Western Sydney (SWS) Local Health Districts (LHDs)
  • Involved in the integration of provider directory information
  • Provide inputs into the operating model for the Radiology Information System (RIS) and PACS to streamline the workflows
  • Coordinate business requirements between clients and the development team
  • Provide software training to the clients
  • Create and maintain training documents for the project.

EMR IMPLEMENTATION CONSULTANT

PHILIPS HEALTH
10.2018 - 10.2020
  • Deployment of Philip's global EMR software across Australian and New Zealand healthcare market
  • Suggest and adopt innovative business analysis solutions to improve business performance
  • Advise clients on workflows across service lines and guide them through interdependencies and design decisions impacts
  • Evaluate and configure Patient Administrative Services (PAS) and selected clinical and billing areas within the system
  • Identify and escalate project deviations or risks to the Global Project manager and Sales Services Director
  • Perform requirement gathering followed by business process mapping
  • Create a strategic plan to obtain value achievement across the service lines and identify workflow and process improvements, making recommendations to both client and project leadership
  • Present business delivery plans to the customers
  • Create and maintain project documents including the training manuals for the customers
  • Frequent interaction with the customers to comprehend their needs
  • Coordinate and provide software training to the customers
  • Perform gap analysis of workflow differentiation across different hospital departments
  • Perform system testing and create test scripts
  • Work and perform in a global and multi-cultural team environment
  • Maintain valuable and productive client relationships
  • Communicate business requirements to the development team
  • Perform data inter-operability between different departments like Pathology and Radiology
  • Assist the change management process during System and User acceptance testing
  • Clinical (eMeds) application analyst, ehealth nsw

ICT

04.2017 - 10.2018
  • Services across over 20 Rural Local Health Districts (LHDs)
  • Responsible for the build and maintenance of clinical and non-clinical content for the LHDs using Cerner EMR tools
  • Engage with clients for requirement gathering
  • Documentation and analysis of business requirements
  • Analyse and identify risks associated with regards to the implementation
  • Extract reports from build tools to perform data analysis, gap analysis and acceptance criteria
  • Liaise with the stakeholders, design team, Program Managers and Cerner consultants to prioritize high-level requirements and change requests
  • Conduct trainings on application use for the Pharmacists
  • Coordinate and provide customers with the regular updates and build decisions
  • Identify and reconcile errors in client data to ensure accuracy of the build
  • Negotiate on the change requests to align with the product delivery
  • Efficient in maintaining relationships with the stakeholders
  • Hands on various Cerner application tools like Powerchart, PharmNet, Care Compass and Clinical reporting
  • Skilled at Cerner build tools like DCP Tools and Bedrock
  • Understanding of iPharmacy and CHARM

business analyst

07.2014 - 06.2016
  • Provide service desk support to the hospitals on the Cerner software
  • Develop business case using requirements such as scope, process, alternatives and risks
  • Involved in build and data interoperability between various Cerner EMR solutions like Cerner Core, PathNet (Pathology) and Laboratory
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
  • Provide after hours On-Call assistance
  • Facilitate monthly meetings with clients to explore potential solutions
  • Work collaboratively with other stream owners and the Program Managers on global projects
  • Adhoc CCL Report development for internal audits
  • Understanding of SQL
  • Point of contact for clients and onshore team
  • Automate processes to reduce effort hours on the new tasks hence increasing project efficiency
  • Incident & requests handling
  • Document business process and create training manuals for clients
  • Periodic System Health Checks to ensure the core functionalities and protocols are configured effectively
  • Monitor the clinical charts and faxes flow to ensure there are no delays or accumulation.

PROJECT TRAINING AND RESEARCH OFFICER

04.2013 - 07.2014
  • Acting team lead for Training and Development of Education and Research department
  • Lead a team of 26 trainees
  • Negotiation with the vendors
  • Coordination with various hospital departments including Quality & Operations, OT, Medical Records, Infection Control, Radiology, Pharmacy and Clinical Labs.

Education

Masters of Healthcare Management -

University of Manchester
2012

B.Tech - Biotechnology

Amity University
2010

Skills

  • BUSINESS SKILLS
  • Business process and Gap analysis
  • Process Mapping
  • Critical thinking and problem solving
  • System testing
  • Take decisions independently
  • Good Documentation Practices
  • Proficiency in Microsoft Office
  • Strong communication skills - virtual and face to face meetings
  • Good with follow ups
  • Work and deliver on a standalone platform
  • Customer Training
  • High level Understanding of SQL
  • Agile and Waterfall methodologies
  • CLINICAL INFORMATION SYSTEMS SKILLS
  • Cerner EMR applications

Accomplishments

  • Philips TASY EMR
  • Pharmacy workflows
  • Patient Administration System
  • Other Hospital workflowsachievements
  • Employee of the Quarter' for outstanding performance at Dell
  • Bronze Award' critical incident handling at Dell
  • Member of ‘Hospital suggestion team' at Artemis Hospital
  • VOLUNTEER
  • Jhakranda Volunteer at Sokka Gakkai International (SGI) Sydney
  • Volunteer at Catholic Aged care, Australia
  • IMPLEMENTATION CONSULTANT
  • Over 6 years of experience in Health IT (EMR) and Hospital Management
  • Ability to apply my clinical experience to an understanding of IT systems enables me to communicate at both technical and clinical levels, thus bridging the gap between IT personnel and the medical professionals.

Languages

English
Fluent

Timeline

IMPLEMENTATION CONSULTANT SPOK

03.2021 - 09.2021

EMR IMPLEMENTATION CONSULTANT

PHILIPS HEALTH
10.2018 - 10.2020

ICT

04.2017 - 10.2018

business analyst

07.2014 - 06.2016

PROJECT TRAINING AND RESEARCH OFFICER

04.2013 - 07.2014

Masters of Healthcare Management -

University of Manchester

B.Tech - Biotechnology

Amity University

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Akansha Saxena