Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteer Experience
Timeline
Generic

Akansha Saxena

Summary

A highly dedicated and hard working professional with six years experience in software consulting and developing software solutions who is currently seeking a suitable career opportunity.

Proven track record of success in implementing software, customer training and project coordination. Possesses excellent analytical and problem solving skills, with a strong commitment to meeting customer requirements.

Overview

8
8
years of professional experience

Work History

IMPLEMENTATION CONSULTANT

SPOK
03.2021 - 09.2021
  • Deployment of Spok Secure messaging across Central Coast, Mid North Coast and South Western Sydney (SWS) Local Health Districts (LHDs)
  • Involved in the integration of provider directory information
  • Provide inputs into the operating model for the Radiology Information System (RIS) and PACS to streamline the workflows
  • Coordinate business requirements between clients and the development team
  • Offered client training services via on-site and online interaction to streamline onboarding process for newly implemented systems
  • Explained complex, technology related issues in simpler and understandable terms to the stakeholders.
  • Documented specialized data and requirements to address business demands.
  • Created and maintained custom scripts to increase system efficiency and performance time.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Traveled to customer facilities to inspect initial implementation of the product and directing apparent issues to the technical team for correction.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.


EMR IMPLEMENTATION CONSULTANT

PHILIPS HEALTH
10.2018 - 10.2020
  • Deployment of Philip's global EMR software across Australian and New Zealand healthcare market
  • Suggest and adopt innovative business analysis solutions to improve business performance
  • Provide customer training on the newly implemented software.
  • Created and maintained important project documents.
  • Supported in the change management
  • Developed and delivered change management support documentation and manuals.
  • Advise clients on workflows across service lines and guide them through interdependencies and design decisions impacts
  • Evaluate and configure Patient Administrative Services (PAS) and selected clinical and billing areas within the system
  • Identify and escalate project deviations or risks to the Global Project manager and Sales Services Director.
  • Communicated effectively with the third party vendor involved in implementation efforts, coordinating activities to maximize progress.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Processed client satisfaction reports for completed implementation, analyzing data to discover possible areas of improvement in future projects.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Participated in system development life cycle from requirements analysis through system implementation.

CLINICAL (EMEDS) APPLICATION ANALYST

EHEALTH NSW
04.2017 - 10.2018
  • Support ICT services across over 20 Rural Local Health Districts (LHDs)
  • Responsible for the build and maintenance of clinical and nonclinical content for the LHDs using Cerner EMR tools
  • Engage with clients for requirement gathering
  • Documentation and analysis of business requirements
  • Analyse and identify risks associated with regards to the implementation
  • Extract reports from build tools to perform data analysis, gap analysis and acceptance criteria
  • Liaise with the stakeholders, design team, Program Managers and Cerner consultants to prioritize high-level requirements and change requests
  • Conduct trainings on application use for the Pharmacists
  • Coordinate and provide customers with the regular updates and build decisions
  • Identify and reconcile errors in client data to ensure accuracy of the build
  • Negotiate on the change requests to align with the product delivery
  • Efficient in maintaining relationships with the stakeholders
  • Hands on various Cerner application tools like Powerchart, PharmNet, Care Compass and Clinical reporting
  • Skilled at Cerner build tools like DCP Tools and Bedrock
  • Understanding of iPharmacy and CHARM.

BUSINESS ANALYST (CERNER EMR)

DELL
07.2014 - 06.2016
  • Provide service desk support to the hospitals on the Cerner software
  • Develop business case using requirements such as scope, process, alternatives and risks
  • Involved in build and data interoperability between various Cerner EMR solutions like Cerner Core, PathNet (Pathology) and Laboratory
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
  • Provide after hours On-Call assistance
  • Facilitate monthly meetings with clients to explore potential solutions
  • Work collaboratively with other stream owners and the Program Managers on global projects
  • Adhoc CCL Report development for internal audits
  • Understanding of SQL
  • Point of contact for clients and onshore team
  • Automate processes to reduce effort hours on the new tasks hence increasing project efficiency
  • Incident & requests handling
  • Document business process and create training manuals for clients
  • Periodic System Health Checks to ensure the core functionalities and protocols are configured effectively
  • Monitor the clinical charts and faxes flow to ensure there are no delays or accumulation.

PROJECT TRAINING AND RESEARCH OFFICER

ARTEMIS HOSPITAL
04.2013 - 07.2014
  • Acting team lead for Training and Development of Education and Research department where I lead a team of 26 trainees.
  • Planned and initiated research study protocols, monitored regulatory and subject binders and organized, implemented and administered data collection and analysis systems.
  • Directed multiphase clinical research trials from startup to closeout by overseeing training and certifying staff, recruiting patients for trials and managing sponsor relationships.
  • Negotiation with the vendors
  • Coordination with various hospital departments including Quality & Operations, OT, Medical Records, Infection Control, Radiology, Pharmacy and Clinical Labs.
  • Organized and facilitated investigator and coordinator meetings, conferences and events associated with research activities.

Education

Skills

  • Business process and Gap analysis
  • Project Planning
  • Client Management
  • Client Training
  • Relationship Building
  • Attention to Detail
  • Process Mapping
  • Change Management
  • Critical thinking and problem solving
  • Software Installation and Maintenance
  • Good Documentation Practices
  • Proficiency in Microsoft Office

Accomplishments

  • Employee of the Quarter' for outstanding performance at Dell
  • Bronze Award' critical incident handling at Dell.

Volunteer Experience

  • Jhakranda Volunteer at Sokka Gakkai International (SGI) Sydney
  • Volunteer at Catholic Aged care, Australia

Timeline

IMPLEMENTATION CONSULTANT

SPOK
03.2021 - 09.2021

EMR IMPLEMENTATION CONSULTANT

PHILIPS HEALTH
10.2018 - 10.2020

CLINICAL (EMEDS) APPLICATION ANALYST

EHEALTH NSW
04.2017 - 10.2018

BUSINESS ANALYST (CERNER EMR)

DELL
07.2014 - 06.2016

PROJECT TRAINING AND RESEARCH OFFICER

ARTEMIS HOSPITAL
04.2013 - 07.2014

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Akansha Saxena