Akansha Tandon
Officer,VIC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge Representative
Dnata Catering
Tullamarine, VIC
02.2023 - 12.2023
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Streamlined front desk operations for improved efficiency and reduced wait times for guests.
- Managing new staff coming for the interviews and inductions throughout.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
Receptionist Administrator
140 William Street
Melbourne, VIC
11.2022 - 03.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Security Officer
Melbourne Exhibition And Convention Centre
Melbourne, VIC
08.2022 - 12.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company.
Education
Certificate IV - Real Estate
Connect Skills Institute
Docklands, VIC04.2024
Certificate IV - Security And Protective Services
LITE Security
Brunswick, VIC12.2020
Certificate III, Certificate IV And Diploma - Hospitality Administration And Management
Australian College of Trade
Thornbury, VIC06.2022
Skills
- Strong multitasking
- Exceptional communication
- Initiative-taking
- Upselling strategies
- File Organization
- Reception Management
Certification
cerificate IV Real Estate Practice
Timeline
Concierge Representative
Dnata Catering
02.2023 - 12.2023
Receptionist Administrator
140 William Street
11.2022 - 03.2023
Security Officer
Melbourne Exhibition And Convention Centre
08.2022 - 12.2022
Certificate IV - Real Estate
Connect Skills Institute
Certificate IV - Security And Protective Services
LITE Security
Certificate III, Certificate IV And Diploma - Hospitality Administration And Management
Australian College of Trade