Akari Vaughan
Adelaide,SA
Summary
With over six years of experience guiding tourists around Japan, I have not only excelled in customer service but also led staff training and program development. Notably, I have had the privilege of guiding members of the Japanese Imperial Family while working for ALPICO KOTSU Co., Ltd
During a working holiday in Australia, I further developed my adaptability and resilience by working as a tour guide and barista in Melbourne and Adelaide, thriving in diverse work environments.
After getting married, I returned to Japan and seamlessly transitioned into a trading office role specializing in exports to Asian countries. In this position, I honed my skills in dealing with overseas customers, enhancing my computer proficiency, and expanding my sales knowledge.
Currently on maternity leave, I am eager to explore new opportunities in Australia where I can leverage my diverse skills and re-enter the workforce to make a meaningful contribution.
Overview
11
11
years of professional experience
Work History
Trading Administrative Assistant
Kokko Co. Ltd.
02.2022 - 11.2023
- Entered order data from overseas and processed orders.
- Requested quotations and prepared invoices and shipping instructions.
- Coordinated delivery dates and booked sea shipments and airfreight.
- Coordinating and liaising with local staff in multiple countries.
- Responded to product inquiries, suggested products, and handled customer complaints via messaging, email, and phone.
- Confirmed payments and managed phone calls and emails.
- Attended to visitors and performed other associated tasks.
Barista
Taste Baguette
07.2020 - 01.2022
- Managed order processes and customer inquiries
- Executed cashier duties
- Crafted specialty coffee with precision
- Maintained an organized workspace
- Expertly handled stock management
- Showcased reliability by independently managing shifts in the absence of a manager
Tourist Guide
JPT Tours(The National Tour Company Pty Ltd,)
03.2019 - 10.2019
- Managed Australian package tours for Japanese clients, including pre-arranging accommodations and dining based on client specifications.
- Collaborated with fellow guides to ensure effective safety management and continuously enhance tour content by integrating customer feedback and industry trends.
Tourist Guide
ALPICO KOTSU Co., Ltd
04.2013 - 01.2019
- Managed a diverse clientele, including school excursions and package tours, showcasing adaptability and the ability to tailor experiences for different audiences
- Demonstrated commitment to safety, implementing measures during tours to ensure a secure environment, while maintaining the smooth flow of operations
- Spearheaded the creation of comprehensive training programs for junior staff, contributing to the professional development of team members and enhancing overall service quality
- Collaborated with hotels and destinations to ensure seamless operations and processes
Education
Associate Degree - Japanese Literature And Folklore
The University of Nagano
Nagano, Japan03.2013
Skills
- Tourism Management
- Customer Service
- International Trade
- Microsoft Office
Timeline
Trading Administrative Assistant
Kokko Co. Ltd.
02.2022 - 11.2023
Barista
Taste Baguette
07.2020 - 01.2022
Tourist Guide
JPT Tours(The National Tour Company Pty Ltd,)
03.2019 - 10.2019
Tourist Guide
ALPICO KOTSU Co., Ltd
04.2013 - 01.2019
Associate Degree - Japanese Literature And Folklore
The University of Nagano
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