Summary
Overview
Work History
Education
Skills
Languages
Timeline
Projects
Generic

Akarsh Nadagoud

Oakleigh South,Australia

Summary

Dynamic and results-driven professional with a comprehensive background in customer service and sales, as showcased in roles with Link Group and Probe Group. I hold an MBA from RMIT University with a specialization in Technology Management, Business Strategy, and Innovation, complemented by a Bachelor’s degree in Electronics and Communication Engineering from KLE Technological University. Demonstrates a strong track record of managing high-volume customer inquiries and effectively resolving complex issues, leading to enhanced customer satisfaction and loyalty. Exhibits a profound ability to develop and implement sales strategies, contributing to significant business growth and revenue generation. Skilled in leveraging marketing campaigns and CRM tools, such as Salesforce, to identify and capitalize on new business opportunities. Possesses excellent communication and interpersonal skills, adept at building lasting relationships with clients and stakeholders. Eager to bring a blend of technical acumen, strategic sales expertise, and customer-centric approach to the Sales Specialist role at MYOB, aiming to drive continued business success and customer value.

Overview

3
3
years of professional experience

Work History

Customer Service Consultant

Link Group
04.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Thorough promotions of CBUS products and taking constructive feedback on CBUS products to pass on to the management with suggestions.
  • Promoting the products and services of CBUS as a part of Next Best Conversation which enhances sales and communication skills.
  • Handled more than 10000 enquiries on an inbound queue till date and have an effective track record of customer satisfaction score and service.
  • Experience in using Genesys Cloud software for customer interactions.
  • Responded to customer calls and financial advisors to answer questions about products and services pertaining to retirement and Superannuation solutions.
  • Initiated investigations into complex or sensitive complaints, identified solutions swiftly and resolved the issues.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
  • Communicated with clients regarding account services, statements, and balances.
  • Have adhered to rosters with adherence more than 97 percent and met the set targets effectively on a regular basis.


Customer Service Consultant- Complaints

Probe Group
10.2022 - 04.2023
  • Effectively recorded and resolved customer complaints and feedbacks in regards to product services pertaining to PTV.
  • Communicated with management about trends in customer calls to help team efficiency and success.
  • Communicated with the client directly to resolve serious issues if customer is distressed or stranded in remote places.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Assisted new joiners with their queries and helped them to easily transit into the role.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Management Trainee - Sales and Strategies

OSR COLLLIANCE LLP
08.2020 - 12.2021
  • Managed customer expectations and helped navigate sales processes.
  • Tracked, measured and reported on trends for sales team analysis and decision making.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Attend sales meetings and product training sessions to gain insights into sales techniques and industry trends

Education

MBA -

RMIT University
Melbourne, VIC
12.2022

Bachelor of Engineering - Electronics And Communication

KLE TECHNOLOGICAL UNIVERSITY
Hubli, Karnataka,India
08.2020

Skills

  • Customer Relationship Management
  • Communication Skills
  • Project Management
  • Sales Consultation
  • Digital Strategy
  • Management of Technology and Innovation
  • Market Research
  • Market Development
  • Microsoft office
  • Customer service
  • Business development
  • Salesforce CRM Software
  • Genesys Cloud
  • Product and Service Knowledge
  • Database Maintenance
  • Stakeholder Relationship Management
  • Key Relationship Development
  • Stakeholder Engagement
  • Product Lifecycle Management
  • Stakeholder Engagement
  • Sales Strategy Development
  • Agile Frameworks
  • Scrum Framework
  • User Acceptance Testing
  • Product Backlog Management
  • Stakeholder Engagement
  • Product Lifecycle Management
  • User Story Creation

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Customer Service Consultant

Link Group
04.2023 - Current

Customer Service Consultant- Complaints

Probe Group
10.2022 - 04.2023

Management Trainee - Sales and Strategies

OSR COLLLIANCE LLP
08.2020 - 12.2021

MBA -

RMIT University

Bachelor of Engineering - Electronics And Communication

KLE TECHNOLOGICAL UNIVERSITY

Projects

1. Business consulting partnership (MBA) - TWOOBS


  • Part of a strategic project with TWOOBS aimed at increasing the product line visibility of footwear segments offered by TWOOBS.
  • Collaborated with various stakeholders, including customers, business teams, and development teams, to gather requirements and feedback.
  • Conducted extensive market research to identify customer needs and buying patterns based on the results of the customer surveys conducted.
  • Managed the project timeline during the entire course of the partnership.
  • Intensive use of product management fundamentals for devising an appropriate business strategy.
  • Devised a business strategy for the expansion of the business in Europe and Middle Eastern countries focusing on the higher buyer potential.
  • Applied intensive knowledge of managing technology and innovation and strategised on improvising the website and online presence of TWOOBS.
  • Analysed the data and the trends of the vegan footwear market in Europe and Middle Eastern countries to arrive at median price-point for the products to be launched in the countries.
  • Advocated for sustainability in business practices, aligning product development with the company's environmental commitments and integrating sustainable practices into business models.
  • Project was widely appreciated by the founders of TWOOBS and looking to be implemented in their business operations.


2. Marketing partnership with Talent Nation (MBA) 


  • Assessed Talent Nation's mission statement strategically to devise a marketing plan to position Talent Nation's presence in the Australian recruitment industry.
  • Engaged with the key stakeholders at Talent Nation to deeply understand the needs and challenges faced in business.
  • Conducted competitive analysis to understand the market position of Talent Nation and identified gaps in the service offerings.
  • Enhanced focus on roadmap creation for product development or enhancement.
  • Analysed the data of candidates using principles of data analytics.


3 . Passenger collision system in Autonomous Electric Vehicles ( B.E- Electronics and Communication)


  • Extensive market surveys to understand the ideology and the expectations in autonomous electric vehicle safety capabilities.
  • Engaged with stakeholders in the electric vehicle industry to gather requirements and feedback.
  • Extensive coding using python and Arm Cortex for the fusion of Lidar sensor and camera modules.
  • Maintained detailed project reports and adhered to project management principles for the successful comparison


Akarsh Nadagoud