Akash Dhillon
Lisburn,United Kingdom
Summary
Results-driven Senior IT Engineer with extensive experience in cloud services, network security, and system optimization. Proven track record in managing high-stakes IT projects, troubleshooting complex issues, and aligning regional operations with global IT strategies to drive efficiency and compliance.
Overview
17
17
years of professional experience
Work History
Senior IT Engineer
VETCT
, UK
01.2023 - Current
- Managed and maintained enterprise IT infrastructure across Australian and international business operations (UK, USA, Canada, WA), ensuring high availability and operational efficiency.
- Led infrastructure projects involving cloud migrations, system upgrades, office relocations, technology refreshes, and digital transformation initiatives.
- Manage and optimize cloud services (e.g., Azure, AWS) and on-premise environments.
- Collaborated with UK-based global IT teams to deliver standardized technology solutions and align regional operations with global IT strategy.
- Troubleshoot complex technical issues and implement long-term solutions.
- Conducted root cause analysis and implemented permanent solutions to minimize recurring incidents and enhance system stability.
- Demonstrated effective communication skills by articulating technical issues to non-technical stakeholders., able to translate issues and solutions between the business and IT within core ITIL processes (incident problem, and request management).
- Oversee cybersecurity measures, ensuring compliance with data protection standards.
- Supported integration of diagnostic imaging systems (X-ray, ultrasound, PACS) with clinical platforms, streamlining access to patient data for veterinarians.
IT Site Support Officer - Contractor (ASG Group)
CITIC Pacific Mining
Cape Preston, Australia
08.2020 - 12.2022
- Install, configure, test and maintain operating systems, application software and system management tools and other IT related hardware and peripherals.
- Managed user access and licenses in M365 Admin Center and configured email access in hybrid Exchange environment.
- Oversaw IT asset management for desktops, laptops, and printers across multiple platforms using asset management tools (CMDB, Hardcat, TSA).
- Add and update drivers' packages on SCCM for OSD / deploy software to machines via SCCM.
- Troubleshoot and resolve hardware issues (issues related to laptops, desktops and other hardware associated with IT environment).
- Communicate with and provide technical support to executives/stakeholders.
- Managing and maintaining Canon network printers, and users' printing service account via UniFlow.
- Supervised business network performance using PRTG server and collaborated with network team for issue resolution.
- Configure and manage Cisco VOIP desk phones on CUCM.
IT Support Officer – Contractor (ASG Group) / Document Controller
Karara Mining
Perth, Australia
11.2021 - 05.2022
- Resolved server performance issues to enhance system reliability and user experience.
- Install and configure computer network equipment.
- Maintain network connectivity of all computer workstations.
- Deployment of new laptops and state IT Asset Management.
- Dealing with Microsoft Exchange and Office 365 Admin.
- Troubleshoot and resolve SharePoint issues or malfunctions.
- Streamlined document control procedures to improve accessibility and compliance.
- Prepared documentation and training on new system functionality within Office 365 space.
EUC Engineer (Internal)
ASG Group
Perth, Australia
05.2020 - 07.2020
- Deployment of new laptops and state IT Asset Management.
- Install and configure computer network equipment.
- Maintain network connectivity of all computer workstations.
- Provide network support to users.
- Maintain servers and associated hardware, applications, services, and settings.
- Resolved VPN-related tickets by installing and testing configurations, ensuring seamless user connectivity.
- Managed server installations and resolved related issues, maintaining optimal system performance.
- Collaborated with security team to handle security-related tickets and address vulnerabilities effectively.
- Data backups restore / Data centre audit.
Service Desk Analyst/ICT Support Engineer (Western Power)
ASG Group
Perth, Australia
11.2017 - 04.2020
- Managed daily task queues and allocated activities to team based on SLA to enhance workflow efficiency.
- Tracking calls & issues such as system downtime & applications that are affecting the business.
- Demonstrated basic knowledge of Active Directory functionalities, such as creating user accounts, resetting passwords, creating groups.
- Generated monthly reports using Service Now and provided feedback on strategies for improvement.
- Applying best practices and standard operating procedures.
- Communicated project progress updates to users in a timely manner. to users in a timely manner.
- Maintained accurate IT documentation and organized files for easy access. and files.
IT Helpdesk Support - Customer Care Consultant (Amnet Broadband)
VOCUS Communications
Perth, Australia
07.2015 - 11.2017
- Provided technical support and solutions, leveraging expertise to address customer needs.
- Troubleshoot related technical issues.
- Assisted customers with billing and provisioning inquiries, ensuring timely resolution.
- Followed up on unresolved customer issues to enhance satisfaction and retention.
- Handled customer service inquiries at the front desk.
- Recorded technical faults in the designated tracking system.
IT Support Officer
Triontech Pty Ltd
Perth, Australia
07.2009 - 09.2009
- First point of contact for client through phone or email.
- Followed up on service jobs with engineers, escalating unresolved issues to ensure timely resolution.
- Collaborated with senior support officer to assign jobs to relevant network engineers, optimizing workload distribution.
- Coordinated ordering of equipment and parts from distributors to maintain inventory availability.
- Promoted effective communication throughout support team.
- Performed various clerical tasks including data entry and filing.
Education
Master of Information Systems and Information Technology -
Curtin University
07-2026
Bachelor of Commerce - Business Information Systems
Curtin University
Perth, WA01-2016
Skills
- MS Exchange and Jira administration
- Windows Server
- VMware and Active Directory
- Microsoft Azure Directory
- Cloud Computing
- Network Security
- Network security
- SCCM management
- Automation Tools
- Microsoft Office 365
- Google Workspace
Timeline
Senior IT Engineer
VETCT
01.2023 - Current
IT Support Officer – Contractor (ASG Group) / Document Controller
Karara Mining
11.2021 - 05.2022
IT Site Support Officer - Contractor (ASG Group)
CITIC Pacific Mining
08.2020 - 12.2022
EUC Engineer (Internal)
ASG Group
05.2020 - 07.2020
Service Desk Analyst/ICT Support Engineer (Western Power)
ASG Group
11.2017 - 04.2020
IT Helpdesk Support - Customer Care Consultant (Amnet Broadband)
VOCUS Communications
07.2015 - 11.2017
IT Support Officer
Triontech Pty Ltd
07.2009 - 09.2009
Master of Information Systems and Information Technology -
Curtin University
Bachelor of Commerce - Business Information Systems
Curtin University