Akash Umesh Sitaprao

Handled customer service and insurance sales operations with a focus on client satisfaction, accurate policy management, and revenue growth.

• Managed client inquiries via phone and email, prepared premium finance quotes, and processed policy renewals, ensuring a seamless
customer experience.
• Reviewed new and renewal policies, reconciled against existing binders, and ensured accurate documentation for policy issuance and
endorsements.
• Supported cross-departmental operations, including check processing, record updates, and internal documentation management.
• Produced letters and official communications to document client contacts, policy changes, and approvals.
• Engaged in cross-selling and upselling strategies, contributing to a 25% increase in insurance sales year-over-year.
• Consistently achieved quarterly sales targets and received recognition as a top performer (bonanza winner).
• Strengthened client relationships and expanded insurance portfolios by delivering personalized advice and responsive service.

Managed online insurance sales initiatives, focusing on expanding the e-commerce channel and driving business growth through digital
and direct client engagement.
• Launched and promoted new sachet general insurance products on online platforms, identifying opportunities for increased market
penetration.
• Prospected and secured new business through client referrals, cold calling, and strategic online business-building approaches.
• Developed and delivered sales presentations showcasing product quality, features, and market comparisons to educate clients and
drive conversions.
• Built and maintained strong relationships with customers and community networks, fostering long-term business growth and loyalty.
• Formulated and implemented sales strategies for multiple products, consistently achieving and exceeding targets.
• Leveraged InsurTech developments to streamline sales processes and enhance client engagement.

Managed sales and product initiatives for motor and non-motor extended warranty products, focusing on business growth, market
insights, and cross-functional collaboration.
• Analyzed sales and marketing data to refine strategies, optimize campaigns, and improve overall business performance.
• Led sales promotions and digital marketing initiatives across major social media platforms, increasing brand visibility and customer
engagement.
• Implemented and expanded strategic business channel partnerships and program initiatives to drive growth.
• Developed comprehensive product documentation to communicate key features and align internal teams on upcoming product
launches.
• Collaborated with marketing teams to create, deploy, and optimize effective campaigns for clients.
• Monitored customer buying trends, competitor actions, and market conditions to adjust sales strategies and meet targets.
• Produced accurate client-facing contracts, reports, proposals, and correspondence to support sales operations.

Led agency sales operations, driving growth and ensuring consistent achievement of targets across the Mumbai territory. Focused on
team development, strategic planning, and cultivating strong client relationships to enhance business performance.

• Developed and implemented sales strategies for diverse insurance products, consistently surpassing agency targets and achieving
126% of assigned sales goals.
• Recruited, trained, and mentored agency team members to foster high performance, motivation, and professional growth.
• Identified opportunities for market expansion and collaborated with sales teams to capture new business and increase territory
revenue.
• Resolved complex issues with high-profile clients, maintaining strong relationships and improving customer retention.
• Delivered presentations on financial well-being and insurance solutions to individuals and groups, successfully generating new
business opportunities.
• Managed underwriting approvals and policy applications, ensuring timely responses to client queries and swift resolution of issues.
• Enhanced agency reputation by accommodating unique client requests and exploring innovative value propositions.

At ICICI Lombard, responsible for leading the development and execution of affinity sales strategies, delivering tailored insurance solutions that help businesses safeguard their core interests. Focused on building robust partnerships, leveraging insurtech solutions, and driving sustainable growth across SME and affinity channels.
• Developed and implemented affinity sales strategies that resulted in 100% growth in policy sales, significantly increasing revenue
within the first year.
• Built and nurtured strong partnerships with associations, organizations, and professional groups, expanding lead generation and
enhancing the company’s market presence.
• Advised clients on policy options, risk management solutions, and coverage benefits, delivering customised recommendations aligned
with their business needs.
• Led SME insurance initiatives, collaborating with agency and broker networks to strengthen service offerings and accelerate new
business development.
• Deep knowledge of SME insurance products, including general liability, property, business interruption, workers’ compensation, cyber
liability, and directors & officers (D&O) insurance.
• Guided the team in onboarding clients efficiently, ensuring exceptional service and positioning the company at the forefront of the
insurance industry.