Akashdeep Dhingra
North Willoughby,NSW
Summary
My career goal is to work for an AV organisation where I can apply my creative energy and enthusiasm. In utilising my knowledge and experience in sales, I believe I will get the maximum job satisfaction while contributing positively to the working culture and structure of the business
Overview
7
7
years of professional experience
Work History
Inside Sales Coordinator
Jands
04.2023 - Current
- Manage sales teams and facilitate communication between sales representatives.
- Quoting current and prospecting clients daily via inbox
- Undertaking both inbound and outbound calls to prospective clients.
- Exercising time management skills to complete all daily workload on time
- Proficient in use of Salesforce, Microsoft Dynamics, Microsoft 365 and Microsoft Teams.
- Build strong relationships with key external and internal stakeholders.
- Processing sales orders for customers.
- Conducting online marketing to attract current sales to directed audience.
- Handling and managing multiple inbox.
- Creating and liaising new account inquiries.
- Maintaining positive customer relations
- Achieving sales goals
- Attending and setting up AV roadshows.
- Manage administrative duties
- Promote customer satisfaction.
- Provided exceptional customer service, resulting in a significant decrease in customer complaints.
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Worked with sales managers to verify pricing discounts and customer details.
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Recruitment Consultant
Driver Hire Australia
03.2022 - 11.2022
- Increased candidate placements by developing and implementing targeted recruitment strategies.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Streamlined the interview process for efficiency, resulting in faster hiring decisions.
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Expanded the company''s talent pool by actively sourcing candidates through networking events, job boards, and social media platforms.
- Enhanced the company''s reputation by ensuring a positive candidate experience throughout the entire recruitment process.
- Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Reduced time-to-fill metrics by efficiently managing multiple requisitions simultaneously and prioritizing tasks effectively.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Assisted in organizing job fairs or other recruitment events to increase brand awareness and attract top talent from diverse sources.
- Developed strong referral networks through active participation in industry groups, professional associations, or community organizations.
- Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Operated and maintained applicant tracking and candidate management systems.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
- Screened and interviewed candidates to evaluate potential employees' qualifications.
- Assessed and recommended top candidates to hiring managers to provide qualified employees to fill open positions.
Invoicing Coordinator (Temp Contract)
JBHIFI
12.2021 - 03.2022
- Acknowledging and selling of all products and services through JB solutions
- Invoice all B2B customers and managing accounts
- Undertaking client's objectives, buying criteria and decision-making process and ensure longer term relationships are formed
- Actively and successfully managing the sales process from start to finish ensuring all sales enquiries are carried out effectively and efficiently
- Inspecting documentation for deficiencies and approving invoices for payment
- Identify and grow opportunities within the state/territory and collaborate with the sales team to ensure maximum growth
- Adherence to all the companies KPIs
- Build strong relationships with key internal and external stakeholders
- The responsibility of processing commercial customer orders, calculating the correct supply and demand for the company
- Developed adaptability in the workplace, with a work from home- office hybrid.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Handled incoming and outgoing shipping and receiving activities.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Internal Sales Representative
Goodyear Tire & Rubber
02.2021 - 11.2021
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
- Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
- Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
- Streamlined the sales process by implementing efficient tracking methods for prospects and customer interactions.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Assisted in training new hires, sharing extensive knowledge of products, systems, and best practices in internal sales processes.
- Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
- Increased cross-selling opportunities by effectively communicating product features and benefits tailored to individual client needs.
- Managed a diverse portfolio of accounts, ensuring optimal service delivery and promoting long-term client retention.
- Provided valuable input for marketing materials, contributing to the development of effective marketing campaigns targeting key demographics.
- Participated in industry events, establishing a professional presence that expanded networking opportunities and generated new leads for the company.
- Collaborated with account managers on upselling strategies, increasing overall revenue from existing clients.
- Conducted comprehensive market research to identify trends and areas of opportunity for business expansion efforts within target markets.
- Leveraged strong interpersonal skills to foster productive relationships with key stakeholders, both internally and externally, contributing to the overall success of the sales team.
- Teamed with partners to close deals for sales development.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
Retail Executive
JB-HI-FI PTY LTD
11.2016 - 01.2024
- Assisting with sales on the shop floor.
- Acknowledging and selling of all stores products in all departments and its services
- Assisting with Inbound and outbound calling, approximately 50 incoming calls, emails and per day from customers.
- Adherence to all companies KPIs
- Handling customers objections when making purchase decisions
- Dealing with customer complaints, explain options to customers and recommend best-fit choices
- Adherence to companies key performance indicators
- Knowledge of sales and marketing principles and methods
- Responsibility of customer orders (ITV orders) and processing of commercial leads
- Knowledge of new technology for distribution of products
- Offer additional products and services such as extra care, accessories and telco to improve sales of store
- Collaborate in team environment to ensure work in evenly distributed, customers are efficiently served thus maximizing customers satisfaction.
- Boosted customer satisfaction by providing personalized recommendations and assistance with product selections.
- Exceeded sales targets through exceptional product knowledge and strong customer engagement techniques.
- Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.
- Increased repeat business through the establishment of strong rapport with customers and effective follow-up strategies.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Generated brand awareness and positive product impressions to increase sales.
Education
Bachelor of Business in Human Resources -
RMIT University
Melbourne, VIC01.2020
Diploma of Business in Administration -
RMIT University
Melbourne, VIC12.2016
Certificate IV in Accounting -
Gordon Institute of TAFE
Geelong, VIC03.2016
Certificate III in Retail -
Tafe NSW
Tamworth, NSW06.2015
Skills
- Client Relationships
- Direct Sales
- Business generation
- Performance Tracking
- Product Sales
- Sales Support
- Organizational effectiveness
- Sales documentation development
- Marketing strategy
- New business identification
- Sales Presentations
- Customer Account Management
- Time Management
- New Business Development
- Cold calling expertise
- Sales Pipeline Management
- Customer Relationship Building
- Relationship Building
- Salesforce CRM
- B2C Sales
- Customer Service
- Product Knowledge
- Relationship Development
Websites
Achievements And Awards
- Smartway award recipient-awarded to the sales person who achieved the most sales on rental agreement on products in regional areas of JBHIFI stores.
- Received high results on JB customer surveys conducted randomly after customer purchase.
- Excelling all my performance KPI in all my recruitment jobs.
- Extended warranty regional champ JBHIFI awarded to the person who sold the most extended warranties within a financial year.
- Motivational public speaking awards.
- Volunteered as a junior tennis coach at the Williams Landing Tennis Club for multiple years.
References
Available upon request
Languages
Hindi
Elementary
punja
Full Professional
Fiji
Full Professional
Arabic
Elementary
Timeline
Inside Sales Coordinator
Jands
04.2023 - Current
Recruitment Consultant
Driver Hire Australia
03.2022 - 11.2022
Invoicing Coordinator (Temp Contract)
JBHIFI
12.2021 - 03.2022
Internal Sales Representative
Goodyear Tire & Rubber
02.2021 - 11.2021
Retail Executive
JB-HI-FI PTY LTD
11.2016 - 01.2024
Bachelor of Business in Human Resources -
RMIT University
Diploma of Business in Administration -
RMIT University
Certificate IV in Accounting -
Gordon Institute of TAFE
Certificate III in Retail -
Tafe NSW
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