Akashdeep Singh
Port Linclon,SA
Summary
I have strong IT and data analysis skills that help me turn complex information into easy-to-understand insights. I'm good with tools like SQL, Excel, and Tableau, which I use to support smart decision-making and improve how things work. I enjoy using technology to solve problems and help teams reach their goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
DES'S CABS PTY. LTD.
Port Linclon, SA
07.2024 - Current
- Translated user needs into actionable items that could be addressed by IT teams.
- Analyzed existing systems and processes to identify areas of improvement.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Assisted in developing training materials for internal staff on new products or services.
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Delivered timely support by tracking issues and communicating resolutions to end users.
Store Team Member
WOOLWORTH GROUP LIMITED
Adelaide, SA
11.2019 - 01.2024
- Assisted in loading trucks with orders for delivery to customers.
- Assembled boxes and cartons according to customer specifications.
- Maintained a clean and organized work area throughout the shift.
- Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.
- Limited damage to products and orders by using care when choosing items.
Education
Diploma of Leadership And Management
Gills College Australia
Adelaide, SA05-2023
Bachelor of Information Technology
Federation University Australia
Adelaide, SA08-2022
Skills
- Requirements gathering
- Data analysis
- Process improvement
- User acceptance testing
- Training development
- Stakeholder communication
Affiliations
- Played on a local sports team, showing teamwork and commitment
- Volunteered at local community centers, helping with event organization and support
- I took part in online learning platforms to continuously improve my skills
Accomplishments
- Employee of the Month – Woolworths recognized for outstanding work performance, reliability, and a positive customer service attitude in a high-pressure environment
- Top performer in academic project led a team project that received top marks for innovative data analysis and practical business solutions during university coursework
Certification
- Completed professional development courses through the Australian Computer Society (ACS)
- Completed the online business analyst course through the Australian Computer Society (ACS)
- Completed Google Digital Marketing and E-commerce Certificate — Google (online course)
Timeline
Business Analyst
DES'S CABS PTY. LTD.
07.2024 - Current
Store Team Member
WOOLWORTH GROUP LIMITED
11.2019 - 01.2024
Diploma of Leadership And Management
Gills College Australia
Bachelor of Information Technology
Federation University Australia
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