Akgül Ergec
275 Wickham St, Fortitude Valley,Brisbane
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
Student assistant
Ruhr Universität Bochum
Bochum , Germany
03.2024 - Current
- Collaborated with academic staff in preparing tutorial materials, boosting educational resources availability.
- Cutting and uploading podcasts
- Responsible for the website (pergament und mikrofon)
Promoter/ Event Assistant
Sportfive
, Germany
09.2021 - 04.2024
- Various types of promotion, from sales promotion to events.
- Delivered thorough training to new staff on product features and benefits, enhancing team sales abilities and performance.
- Provided exceptional customer service, addressing queries and resolving issues promptly.
- Listened attentively to customer requirements, targeting product advice to meet their exact needs.
- Maintained in-depth knowledge of existing and upcoming products to offer detailed, dependable customer advice.
Retail Sales Worker
Lidl
Dortmund , NRW
10.2022 - 01.2024
- Operated cash register to process customer purchases.
- Stocked merchandise on shelves and displays.
- Maintained store cleanliness and organization.
- Performed inventory control activities such as counting stock items and restocking shelves.
Waitress
Cafe Del Sol
Castrop-Rauxel , NRW
05.2018 - 11.2020
- Took orders for food and drinks and delivered them to guests.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
Education
Bachelor of Arts - English studies/ German Studies
Ruhr-Universität-Bochum
Bochum, NW2026
Juris Doctor - Law school
Ruhr-Universität-Bochum
Bochum, NWSkills
- Customer engagement
- Stress resilience
- Multitasking efficiency
- Time management
- Cash handling accuracy
- Order Taking
- Team member support
Languages
English
Full Professional
German
Native/ Bilingual
Turkish
Native/ Bilingual
Spanish
Limited
Timeline
Student assistant
Ruhr Universität Bochum
03.2024 - Current
Retail Sales Worker
Lidl
10.2022 - 01.2024
Promoter/ Event Assistant
Sportfive
09.2021 - 04.2024
Waitress
Cafe Del Sol
05.2018 - 11.2020
Bachelor of Arts - English studies/ German Studies
Ruhr-Universität-Bochum
Juris Doctor - Law school
Ruhr-Universität-Bochum
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