Akhil Palakuri
Gungahlin
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Overview
7
7
years of professional experience
Work History
Administrative Officer
Seeing Machines
03.2022 - Current
- Provided customer support to users via phone, email, and chat, ensuring timely resolution of issues each day ensuring minimum of 50 interactions.
- Managed and maintained accurate paper-based records, implementing efficient document scanning solutions
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Performed wide-ranging administrative, financial and service-related functions.
- Escalated complex issues to appropriate departments while maintaining clear communication with stakeholders
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Trained and supervised employees on office policies and procedures.
Technical Support Specialist
ACT Technical Support Services, Renew IT Pty Ltd
02.2020 - 01.2022
- Processed new and used IT hardware, ensuring compliance with company policies and procedures
- Assisted customers with government forms and payment processing, adhering to strict protocols
- Conducted imaging, configuration, and deployment of IT systems for clients, using Microsoft Excel for data entry and reporting
- Delivered on-site IT services, including hardware deployment, technical support, and decommissioning
- Developed strong problem-solving skills and effectively escalated complex issues to supervisors
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
Team Leader
DNA Recruitment Solutions
03.2018 - 01.2020
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Initiated community outreach programs to enhance company's brand image and social responsibility.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Education
Master of Information and Technology - Networking
Charles Sturt University
Melbourne, VIC03.2020
Bachelor of Technology - Electronics and Communication Engineering
Sri Indu College of Engineering And Technology
India07.2016
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, TRIM, Capital 10, Capital Web, Salesforce)
- Database management and record-keeping
- High-level customer service and stakeholder communication
- Problem-solving and decision-making
- Document scanning and records management
- IT hardware diagnostics, imaging, and deployment
- Strong time management and organizational skills
- Customer relations
- Office management
- Database administration
Accomplishments
- Awarded "Employee of the Year" for delivering outstanding administrative support.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
Timeline
Administrative Officer
Seeing Machines
03.2022 - Current
Technical Support Specialist
ACT Technical Support Services, Renew IT Pty Ltd
02.2020 - 01.2022
Team Leader
DNA Recruitment Solutions
03.2018 - 01.2020
Master of Information and Technology - Networking
Charles Sturt University
Bachelor of Technology - Electronics and Communication Engineering
Sri Indu College of Engineering And Technology
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