Akhil Prasad
Brisbane
Summary
Accomplished Managing Director at Harmony Support Australia, adept in strategic planning and operations management. Leveraged problem-solving skills to enhance operational efficiency, achieving a 95% customer retention rate at various roles. Excelled in people management and client relationships, fostering a culture of continuous improvement and quality assurance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Managing Director
Harmony Support Australia
01.2025 - Current
- Governance and Compliance: Ensure the organisation adheres to the NDIS Act 2013, NDIS Practice Standards, and all relevant regulatory requirements. Oversee the development and implementation of governance frameworks and policies.
- Strategic Leadership: Develop and execute strategic plans to advance the organisation’s mission and objectives. Lead the senior management team in achieving organisational goals.
- Quality Management: Monitor and improve service delivery to ensure compliance with NDIS Quality and Safeguarding Framework. Implement quality improvement initiatives and conduct regular audits.
- Financial Oversight: Oversee budgeting, financial management, and resource allocation to ensure sustainability and efficiency.
- Stakeholder Engagement: Foster relationships with stakeholders, including participants, families, carers, and regulatory bodies. Represent the organisation in external meetings and forums. operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
Operations Manager
Hope & Care Community Services
08.2020 - 10.2024
- Successfully transitioned 95% of leads to customers
- Successfully managed in retention of 95% of customers
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased funding by 75% with 10% less capacity over 12 months
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Maintained a continuous professional relationship with stakeholders
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Maintained compliance for NDIS registrations
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
NDIS Team Leader
Ablecare Pty Ltd
04.2017 - 07.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Successfully managed, coordinated and developed high quality centre based, In-home and community access service
- Successfully coordinated, recruited, inducted, oriented and trained new and existing employees
- Effectively provided day-to-day supervision and leadership of a team of house seniors and support workers
- Assisted participants and their family in transitioning to NDIS
- Been part of the team in SIL quoting for NDIS Plan reviews
Disability Support Worker
Ablecare Pty Ltd
04.2015 - 03.2017
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Education
Master of Health Services Management (Advanced) - Health Services Management
Griffith University
QLD01-2015
Skills
- Operations management
- Problem-solving
- Attention to detail
- Quality assurance
- Operational efficiency
- Employee relations and conflict resolution
- People management
- Client relationships
- Planning and implementation
- Disability awareness
- Mentoring and training
- Business planning
- Strategic planning
- Human resources management
Certification
Current NDIS Workers Screening check
Current Working with Children check
NDIS Worker orientation module certificate
Infection control training certificate
First Aid certificate
Timeline
Managing Director
Harmony Support Australia
01.2025 - Current
Operations Manager
Hope & Care Community Services
08.2020 - 10.2024
NDIS Team Leader
Ablecare Pty Ltd
04.2017 - 07.2020
Disability Support Worker
Ablecare Pty Ltd
04.2015 - 03.2017
Master of Health Services Management (Advanced) - Health Services Management
Griffith University
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