Akhil Ravindran
Burwood,VIC
Summary
Motivated and results-oriented mental health care professional with extensive experience in care coordination, support work, and client management. Proven ability to build strong relationships with clients and stakeholders while ensuring the delivery of high-quality, person-centered care. Adept at managing complex cases, navigating NDIS systems, and promoting client independence. Recognized for adaptability, professionalism, and a client-first approach.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Manager
Change Life Australia
08.2023 - Current
- Assess & Plan – Evaluate client needs and develop personalized care or support plans.
- Coordinate Services – Connect clients with health, community, and disability support services.
- Advocate – Ensure clients' rights, access, and accommodations are upheld.
- Support Goals – Assist with rehabilitation, employment, and independent living outcomes.
- Monitor & Review – Track progress, adjust plans, and maintain accurate case records.
- Support Worker
- Coordinated client assessments to develop tailored support plans.
- Monitored client progress, adjusting care strategies as needed.
- Facilitated communication between clients and service providers to ensure comprehensive care.
- Conducted regular reviews of case files to maintain compliance with regulatory standards.
- Mentored junior staff on best practices in case management and client advocacy.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Support Coordinator
Change Life Australia
12.2020 - 08.2023
- Deliver comprehensive NDIS case management, ensuring efficient allocation of resources and services.
- Foster connections between clients, NDIS services, and external support systems.
- Monitor plan budgets and assess the effectiveness of support services.
- Educate clients on navigating NDIS plans and building self-reliance.
- Liaise with stakeholders and maintain detailed communication records.
- Part-time
- Coordinated support services for clients, ensuring timely access to resources and assistance.
- Developed personalized care plans in collaboration with multidisciplinary teams to enhance client well-being.
- Facilitated communication between clients and service providers, streamlining information flow and resolution processes.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Clubs and Societies Officer
RMIT University Student Union (RUSU)
11.2021 - 10.2022
- Formed multiple cultural clubs, fostering inclusivity and diversity.
- Collaborated with students, staff, and external stakeholders to achieve strategic organizational goals.
- Managed budgets, schedules, and operations while maintaining ethical decision-making.
- Led student engagement initiatives to enhance participation in university programs.
- Developed strategic partnerships with local organizations to improve service offerings.
- Coordinated events and activities, ensuring alignment with student needs and interests.
- Mentored junior staff, fostering professional development and team collaboration.
- Analyzed student feedback to refine services and enhance overall satisfaction.
- Oversaw budget management for various projects, ensuring financial accountability and sustainability.
Support Worker
HomInstead Senior Care
03.2020 - 12.2021
- Delivered personalized care, including ADLs, meal preparation, and personal assistance.
- Supported clients with dementia and Parkinson's through compassionate care and active night shifts.
- Ensured safe handling and transfers using hoist equipment, maintaining compliance with care standards.
Outside School Hours Care (OSHC) Assistant
Camp Australia
10.2019 - 03.2021
- Provided care for children aged 6-12, creating a safe and engaging environment.
- Delivered healthy meals and supported children with special needs, including Autism and ADHD.
- Documented reports and provided one-on-one assistance for children with behavioural challenges.
- Coordinated daily operational activities to ensure smooth program delivery for children and families.
- Developed engaging educational content aligned with curriculum standards to enhance learning experiences.
- Monitored staff performance and provided constructive feedback to improve service quality and efficiency.
- Implemented health and safety protocols, ensuring compliance with organizational policies and regulations.
- Facilitated communication between parents, staff, and management to address concerns and facilitate collaboration.
- Evaluated program effectiveness through participant feedback, driving continuous improvement initiatives.
- Managed scheduling of activities, optimizing resource allocation for maximum engagement and participation.
Education
High School Diploma -
Technical Education Development Center
Kochi India07-2019
Bachelor of Social Science - Psychology (AASW accredited)
RMIT University
Rmit University Of Technology07-2024
Skills
- Technical Skills: NDIS case management and fund monitoring, Medication assistance and manual handling, Care planning and goal-oriented support coordination, Experience with Autism, ADHD, Schizophrenia, and Dementia
- Soft Skills: Outstanding verbal and written communication, Strong relationship-building and interpersonal skills, Time management and multitasking, Adaptability and resilience in challenging environments
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Client advocacy
- Documentation proficiency
Accomplishments
- Documented and resolved Client related matters which led to the correct services delivered to the client.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Certification
- Certificate IV in Disability: YES
- First Aid and CPR (HLTAID004): YES
- Manual Handling Certificate: YES
- Medication Assistance Training: YES
- NDIS Worker Screening Check: YES
- Food Safety Handling Certificate: YES
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Limited Working
Hindi
Limited Working
ADDITIONAL INFORMATION
- Work Eligibility: Full Work Rights
- Driving License: Full Victorian License, Clean Record
- Vehicle: Own car with comprehensive insurance
- Compliance Checks: Working with Children Check (E), National and International Police Checks, NDIS Worker Screening
Timeline
Case Manager
Change Life Australia
08.2023 - Current
Clubs and Societies Officer
RMIT University Student Union (RUSU)
11.2021 - 10.2022
Support Coordinator
Change Life Australia
12.2020 - 08.2023
Support Worker
HomInstead Senior Care
03.2020 - 12.2021
Outside School Hours Care (OSHC) Assistant
Camp Australia
10.2019 - 03.2021
High School Diploma -
Technical Education Development Center
Bachelor of Social Science - Psychology (AASW accredited)
RMIT University