Akhil Reddy Allamkonda
Adelaide,South Australia
Summary
Versatile IT Professional with a strong foundation in both Application Support Analysis and Software Engineering. Proficient in managing post-release customer satisfaction and technical stability, with a keen interest in owning the entire support process. Comfortable working at multiple scales of support management and experienced in both desktop and mobile platforms.Committed to providing exceptional customer care through individual service interactions and large-scale support policy management. Skilled in creating efficient code and engaging user experiences, with a readiness to support operations from conception through post-release support.Eager to contribute to ongoing development projects or create innovative software solutions aimed at driving increased user engagement.
Overview
2
2
years of professional experience
Work History
ICT Support engineer
Bluebox Global Pty Ltd
09.2022 - Current
- Conduct regular quality audits and inspections on the company's computers and databases to reduce the risk of data loss and system failures
- Implementing the DUO Mobile two-factor authentication to enhance the security of the company's virtual private network (F5 VPN) by monitoring and assessing processes and procedures
- Identifying, testing, and resolving computer, printer, and Adyen EFTPOS terminal issues across RM Williams stores
- Generating technical documents, manuals, and training resources for employees to use the NewStore (Point of Sale) and Reseeds training application
- Examining, assessing, and identifying a wide variety of hardware and software issues across multiple platforms, including the Microsoft Office 365 Admin Centre, phone system (3CX), Enterprise Resource Planning (Infor M3), remote control computer software (TeamViewer), Directory services (Azure Active Directory), and operating systems (Windows, Mac, Linux)
- Developing support procedures and strategies in collaboration with business executives to release the newer point of sale (NewStore) version using MDM (mobile device management)
- Ensuring web security by implementing endpoint security to protect against malicious URLs, spam, and phishing.
IT Application Support
R.M Williams
09.2021 - 11.2021
- Basic understanding of different ERP modules (financial, manufacturing, sales, purchasing) using Infor M3, Cegid Y2
- First level support of Infor applications such as warehouse mobility, b2b ecommerce
- First level support of RF scanners, label printers
- Understanding of retail application and interface with ERP
- Learning a range of professional writing including emails, agendas, minutes, business letters and reports
- Establish workplace relationships, formally and informally, through opportunities to build rapport in areas such as teamwork, team lunches, small talk, and collegial working relationships
- Develop skills and understanding of office culture and professional behaviour through familiarisation with Company standards and expectations.
Education
Professional Year -
Performance Education
Adelaide, SA12-2021
Master of Software Engineering -
Federation University
Adelaide, SA06.2020
Bachelor of Technology (Computer Science Engineering) -
Sri Indu Institute of Engineering And Technology
05.2016
Skills
- Fluent in C, C, Java, ava Script and Python
- Tools Customization
- JIRA
- Testing and Debugging
- Technical Writing
- Code Reviews
- Software Development Life Cycle (SDLC)
- System Administration
- Operating Systems Windows XP/7/8/10/11, IOS, and Android
Interests
- Environmental conservation
- Art
- Travel
- Yoga
Timeline
ICT Support engineer
Bluebox Global Pty Ltd
09.2022 - Current
IT Application Support
R.M Williams
09.2021 - 11.2021
Professional Year -
Performance Education
Master of Software Engineering -
Federation University
Bachelor of Technology (Computer Science Engineering) -
Sri Indu Institute of Engineering And Technology
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