Akhil Sankula
Melbourne,Australia
Summary
Customer Service Representative at Mouser Electronics with expertise in managing customer inquiries, processing orders, and providing exceptional service to clients. Skilled in handling quote requests, purchase orders, and service orders for timely delivery of electronic components. Resolves customer concerns and maintains strong relationships with key accounts. Experienced in generating reports and collaborating with sales, logistics, and technical teams to ensure customer satisfaction and operational efficiency. Focused on seamless customer experience and supporting Mouser's commitment to excellence in electronic distribution.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Braemac (Mouser Electronics)
10.2023 - Current
- Developed and maintained strong relationships with top-tier clients, acting as a dedicated point of contact and ensuring high levels of customer satisfaction through personalized support
- Resolved customer issues swiftly and effectively by coordinating with cross-functional teams, ensuring minimal service disruption and timely solutions
- Provided customized solutions and proactive account management, regularly monitoring client needs and recommending service enhancements or product upgrades
- Managed escalations with priority handling, maintaining professionalism and clear communication to deliver prompt resolutions
- Analyzed account performance and prepared detailed weekly and annual reports, highlighting service metrics, usage trends, and recommendations for optimization
- Assisted clients with onboarding and product training, ensuring smooth adoption of new products and maximizing service value
- Collected client feedback and worked closely with product and development teams to implement service improvements, driving customer satisfaction
- Identified cross-selling and upselling opportunities aligned with client business goals, contributing to account growth and increased revenue
Customer Service Representative, Retail
Coles Express
05.2022 - 10.2023
- Commitment to providing great customer experiences by working with enthusiasm, energy, and pace
- To handle cash and know your stuff by promoting monthly special deals and products
- Delivering with pride through site presentation and stock management
- Handling complaints from customers
- Monitoring and maintaining store inventory
- Tracking the progress of weekly, monthly, quarterly, and annual objectives
- Coaching, supporting and motivating new and existing colleagues
- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Answering incoming calls
- Work towards achievable service targets
IT Support Engineer
Bantel Technology
06.2022 - 08.2022
- Installed and configured computer software/network equipment such as desktops, laptops, printers, scanners, modems, routers, switches, and wireless access points
- Enabling port fast, uplink fast, and backbone fast for fast convergence
- Troubleshoot email access issues, network, and internet connectivity issues remotely and in person
- Provided onsite IT support to customers including software/hardware configuration, network storage management, installing regular updates, email support (Outlook/Office 365), and individual user support for requests made
- Troubleshoot network connectivity problems such as wired and wireless connections, malware using Netstat, and putty
- Provided 1st level and 2nd level support to a team of Developers and Software Consultants on issues such as system upgrades, server troubleshooting, and VPN
- Provided network support for network connectivity issues by ping and tracer to the user
- Provided technical support for internal staff and clients which included analyzing and implementing technical support based on knowledge of the system and platform
- Managed Microsoft Active Directory and Exchange email services while following strict rules and guidelines for onboarding and offboarding employees
Customer Service Representative
Green Solutions Australia (GSA)
09.2018 - 07.2019
- Organized files and made data ready for entry into the digital system
- Incorporated a digital filing system that improved customer follow-up processes and records management
- Ensured appropriate storage of the data in assigned locations, maintained and updated files when needed, according to the regulatory accuracy and compliance rules of the company
- Excited to help customers and contact customers to resolve any issues with their source data and provide them with the best possible solutions
- Operating in a fast-paced environment, approachable to support and help each customer by providing advice and recommendations that are solution-oriented
- Responding to customer queries via phone, in person, and e-mail
- Noting all the issues faced by customers and providing them with the best possible outcome
- Advanced level of experience with Microsoft Word, and Excel
- Problem-solving software issues using product knowledge
VLSI Intern
Electronics Corporation of India Limited (ECIL)
10.2016 - 11.2016
- Prepared the Design Document by understanding the Microarchitecture specification it features and the working of the block
- Understood the user requirements thoroughly and developed the RTL code for VHDL, Verilog, and System Verilog
- Verified and ensured that all the port connections are implemented properly by binding all the respective modules and instantiating them at the top module
- Made the design is synthesizable and generated the netlist by following all the coding guidelines
- Validations were performed at the microarchitecture level for the respective design block
- Performed STA (Static Timing Analysis) to check whether any timing issues are there within the design and to ensure all the timings are met within the design
Education
Professional Year Program - Information Technology
William Light College
12.2022
Master's degree - information technology
Charles Sturt University
12.2020
Bachelor’s Degree - Electronics and Communication Engineering
JNTUH
01.2017
Skills
- Customer engagement
- Effective Leadership
- Critical Thinking
- Relationship Building
- Analytical Problem-Solving
- Adaptability
- Efficient Learner
- Communication skills
- Prioritized Task Management
- Collaborative Team Member
- Sustainability
Websites
Accomplishments
- Recognized and appreciated by professors for my seminars on Electronic-waste management and Instant Message translators.
- Excelled in the academic background with a good GPA throughout my academics.
Training
- Workshop on HTML Web Technology, TECH COLISEUM, GNITC, 2016
- Cyber Security course, Nathon House at Udemy, 2022
Timeline
Customer Service Representative
Braemac (Mouser Electronics)
10.2023 - Current
IT Support Engineer
Bantel Technology
06.2022 - 08.2022
Customer Service Representative, Retail
Coles Express
05.2022 - 10.2023
Customer Service Representative
Green Solutions Australia (GSA)
09.2018 - 07.2019
VLSI Intern
Electronics Corporation of India Limited (ECIL)
10.2016 - 11.2016
Professional Year Program - Information Technology
William Light College
Master's degree - information technology
Charles Sturt University
Bachelor’s Degree - Electronics and Communication Engineering
JNTUH
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