QA Engineer and a Web Developer Intern with a graduate degree in Masters of Information Technology in Data Analysis motivated to take up a career in Business Analytics, QA strategic consulting, and market research. Equipped with experience in meetings about hitting goals and managed practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to adapt to new responsibilities in a team and to contribute to the organization’s success.
Eco Technologies and Innovations (ETAI) Holdings is a group of companies based in Sydney, Australia. ETAI Holdings have developed a range of Eco-Friendly Technologies in various industries including water, fruit and beverages, petroleum, mining and energy.
• Interacted with customers and helped with product questions, selections and purchases.
• Ensured store merchandise racks and displays to promote.
• Interacted with customers with prompt and polite support in-person and via telephone.
• Worked closely with the branch manager to solve problems and handle customer concerns.
• Used POS system to process sales, returns, online orders and gift card activations.
• Increased new product sales by 10% offering advice on purchases and promoting alternate
products.
• Helped customers complete purchases, locate items, join reward programs, and find alternatives.
• Trained new employees on cash register operations, conducting customer transactions and other
day-to-day operations.
• Took initiative to open store for early morning shifts.
• Completed banking operations.
• Worked closely with the development team to ensure bug-free games and applications.
• Work under multiple departments ranging from Project management to Business Development.
• Actively participating in all phases of product testing, planning, and delivery recommendations.
• Extensively developed Test Cases and generated bug reports.
• Participating in daily standups.
• Requirement gathering and design documentation for new projects.
• Pursued professional development opportunities to learn new testing tools and test strategies.
• Follow AGILE methodology and Software development life cycle.
Key Wins:
• Tested and released applications with a high bug-free rate.
• Developed initiated and completed 2 niche projects from the front.
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
• Established timeframe and managed schedule throughout project.
• Analyzed project requirements and derived insights to understand client needs.
• Analyzed past project data and performance to develop realistic goals.
• Presented products to clients using dynamic presentations and practical use-case scenarios.
• Collaborated with business development and back-end developing departments to respond to
questions and concerns regarding project details.
• Restarted a halted Augmented Reality project, built a team of interns and Provided guidance to interns and junior manual testers.
• Held direct meetings with clients and ensured the successful release of the project.
Technical Skills:
Python, SQL
Data Visualization - Tableau, Microsoft Office
Software Testing
RedMine
JIRA
Wordpress CMS
Requirements Gathering
Analytical Thinking
Web Analytics tools
Interpersonal Skills:
Customer Service
Leadership
Written and Verbal Communication
Attention to detail
Customer Service
• Actively participated in case competitions organized by the university consulting club.
• Volunteered in community events to provide Food delivery and environment cleanups.
• Active participation in abseiling and hiking as part of the university adventure club.
• Represented my University in Cricket during Undergraduation.
BSBOPS201: Work Effectively in a Business Environment
BSBOPS201: Work Effectively in a Business Environment