Akhila Anugula
Perth
Summary
Experienced and dedicated fuel station professional with a proven track record in retail operations, customer service, and team leadership. Over 2 years of experience in the fuel station industry, including a supervisory role as Assistant Manager, overseeing daily operations, inventory management, staff training, and compliance. Skilled in using retail management systems, resolving customer issues efficiently, and driving sales through excellent service and promotion execution. Committed to maintaining safety standards, operational efficiency, and delivering a positive customer experience.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Ampol
05.2024 - Current
- Supervised daily operations, including fuel dispensing, retail transactions, and staff scheduling to ensure smooth station performance.
- Trained and supported team members on customer service, POS system use, and safety protocols.
- Monitored inventory levels and coordinated timely restocking to maintain optimal product availability.
- Resolved escalated customer issues professionally, ensuring high satisfaction and repeat business.
- Oversaw cash handling, end-of-day reconciliations, and prepared reports for management review.
- Ensured compliance with safety, environmental, and company policies across all shifts.
- Collaborated with management to implement promotional strategies and boost in-store sales.
CUSTOMER SERVICE SPECIALIST
Probe (Commonwealth Bank)
01.2022 - 12.2022
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Responded to telephone inquiries and complaints following standard operating procedures
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
RETAIL ASSISTANT
United Petroleum
12.2020 - 03.2022
- Delivered efficient customer service by assisting with fueling, answering product-related queries, and resolving concerns.
- Handled daily transactions using POS systems, ensuring accuracy and speed during peak hours.
- Restocked merchandise and monitored product levels to maintain well-organized and fully supplied shelves.
- Maintained cleanliness of the station, including pumps, forecourt, and shop areas, to ensure a safe environment.
- Assisted with safety checks and reported fuel pump or equipment issues to management.
- Encouraged customer participation in store promotions and reward programs to boost sales.
Education
MASTER OF SCIENCE - INFORMATION TECHNOLOGY
Central Queensland University
01.2022
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Jawaharlal Nehru Technological University
01.2019
Skills
- Adaptability
- Team Work
- Good Telephone Etiquette
- Microsoft Applications
- Cash Register Operations
- Customer Service And Assistance
- Good Communication Skills
- Salesforce
- Time management capabilities
Timeline
Assistant Manager
Ampol
05.2024 - Current
CUSTOMER SERVICE SPECIALIST
Probe (Commonwealth Bank)
01.2022 - 12.2022
RETAIL ASSISTANT
United Petroleum
12.2020 - 03.2022
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Jawaharlal Nehru Technological University
MASTER OF SCIENCE - INFORMATION TECHNOLOGY
Central Queensland University
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