Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Akhila Doppalapudi

Melbourne

Summary

Dedicated professional with a strong background in the medical field, complemented by extensive customer service and administrative expertise. Seeking a challenging role in the administration sector where my organizational skills, attention to detail, and commitment to delivering exceptional service can contribute to operational excellence.

Overview

1
1
year of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

FCS
07.2023 - Current
  • Dealing with high volume peak commuters
  • Organizing buses according to busing structures
  • Strong written and verbal communication skills implementing a positive work environment
  • Proficiency in handling multiple tasks efficiently, ensuring best use of time and resources
  • Handling client's queries and complaints to provide appropriate solutions and alternatives
  • Followed communication procedures, guidelines, and policies
  • Investigated when there is not enough information to answer customer questions or resolve complaints
  • Following up on customer interactions and direct requests as well as unresolved issues to the designated resource.

CUSTOMER SERVICE ASSOCIATE

Hoban Recruitment Agency
06.2023 - Current
  • Assisting customers with emergency problems or unexpected situations
  • Maintained data entry with meticulous attention to detail improving data accuracy
  • Strong written and verbal communication skills implementing a positive work environment
  • Proficiency in handling multiple tasks efficiently, ensuring best use of time and resources
  • Demonstrated ability to organize tasks, curate priorities
  • Facilitated clear communication between departments enhancing departmental collaboration
  • Providing solutions for customer problems
  • Ensuring customer issues are resolved in a timely manner
  • Developing and maintaining customer relationships
  • Maintaining records of customer interactions.

Education

M.D. - Masters in Homeopathic Medicine

MAHARASHTRA UNIVERSITY OF HEALTH SCIENCES
Nashik, Maharashtra

DIPLOMA IN NUTRITION & HEALTH -

INDRA GANDHI OPEN UNIVERSITY

Bachelors of Homeopathy Medicine & Surgery -

MAHARASHTRA UNIVERSITY OF MEDICAL SCIENCES
Nashik, Maharashtra

Intermediate -

Sri Chaitanya Junior College

SSC -

MNR School of Excellence

Skills

  • Customer Engagement
  • Collaboration
  • Influence and Negotiation
  • Problem Solving
  • Resilience
  • Selling Products and Services
  • Skillful Communication
  • Multi-channel Support (phone, email, live chat)
  • Product Knowledge
  • CRM Software Proficiency
  • Time Management
  • Teamwork
  • Adaptability

Languages

English
Telugu
Hindi

References

AVAILABLE UPON REQUEST

Timeline

CUSTOMER SERVICE REPRESENTATIVE

FCS
07.2023 - Current

CUSTOMER SERVICE ASSOCIATE

Hoban Recruitment Agency
06.2023 - Current

M.D. - Masters in Homeopathic Medicine

MAHARASHTRA UNIVERSITY OF HEALTH SCIENCES

DIPLOMA IN NUTRITION & HEALTH -

INDRA GANDHI OPEN UNIVERSITY

Bachelors of Homeopathy Medicine & Surgery -

MAHARASHTRA UNIVERSITY OF MEDICAL SCIENCES

Intermediate -

Sri Chaitanya Junior College

SSC -

MNR School of Excellence

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Akhila Doppalapudi