Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akhila Vaddiparti

Pendle Hill,NSW

Summary

Salesforce Certified Advanced Administrator with over 5+ years of experience in managing, optimising, and customising Salesforce platforms for diverse organizations. Skilled in translating business requirements into Salesforce solutions, driving process improvements, and ensuring system integrations and data integrity. Adept at collaborating with stakeholders to define needs, enhance user experience, and leverage data for actionable insights. Proven expertise in training users, supporting global teams, and implementing best practices in Salesforce administration to support strategic business goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Applications Services Specialist - CRM

Charter Hall
01.2023 - Current
  • Owned and optimised the Salesforce platform, continuously improving features and functionality to enhance sales and customer team processes.
  • Collaborated with cross-functional stakeholders to gather requirements, conduct workshops, and document current needs to define future system improvements.
  • Led the configuration and customisation of Salesforce, translating business needs into data models, workflows, and customised user interfaces to improve user experience.
  • Developed and maintained advanced reporting dashboards, providing actionable insights into sales performance and key business metrics.
  • Analysed data requirements for seamless data migration into Salesforce, ensuring data accuracy, integrity, and adherence to business objectives.
  • Delivered user training sessions and created detailed materials to drive effective use of Salesforce across global teams.
  • Managed successful integrations between Salesforce and external tools, ensuring smooth data flow and efficient business operations.
  • Stayed up-to-date on Salesforce best practices, implemented new features, and continuously recommended improvements based on emerging technologies.

System Administrator

Tata Consultancy Services
01.2019 - 07.2022
  • Administered and customised Salesforce platform for a team of 200 users, optimizing processes to enhance customer relationship management.
  • Conducted stakeholder interviews and workshops to gather business requirements, transforming them into actionable Salesforce solutions.
  • Managed system integrations, including data migration from legacy systems, ensuring accuracy and minimal disruption to ongoing operations.
  • Created user profiles, allocated roles, and managed permissions to ensure proper access control and data security within Salesforce.
  • Provided end-user support, answering technical questions, resolving issues, and offering guidance on system use and best practices.

Education

Bachelor of Technology - Electrical & Electronics Engineering

Jawaharlal Nehru Technological University
India
03.2018

Skills

  • Salesforce & Marketing cloud Administration, Configuration
  • Salesforce Customisations (Flows, Apex classes, Apex triggers)
  • Data Management & Integrity
  • Salesforce Integration
  • User Training & Documentation
  • Advanced Reporting & Analytics
  • Stakeholder Engagement & Requirements Gathering
  • Sales Process Optimisation
  • System Integration & Data Migration
  • Continuous Improvement & Best Practices
  • Change Management
  • Process Documentation

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Marketing Cloud Administrator
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)

Timeline

Applications Services Specialist - CRM

Charter Hall
01.2023 - Current

System Administrator

Tata Consultancy Services
01.2019 - 07.2022

Bachelor of Technology - Electrical & Electronics Engineering

Jawaharlal Nehru Technological University

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Akhila Vaddiparti