Akhila Mysore Purushotham
Sydney,NSW
Summary
Reliable business professional with over 6 years experience in travel operations, administration and procurement domains with excellent client and stakeholder management skills. A detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Hands on experience in using Microsoft Office, SharePoint, Microsoft Dynamics CRM, SAP Ariba, Salesforce CRM and other collaboration platforms for various projects.
Overview
8
8
years of professional experience
Work History
Program Support Officer
Asuria Employment Services
03.2023 - 08.2023
- Asuria provides employment and training services for job seekers in Australia.
- Managed inbound enquiries and outbound calls to candidates and small to medium scale businesses, for briefing about various employment programs offered.
- Liaised with multiple teams across business units for training programs to be offered to candidates.
- Supported in data updates into MS Dynamics CRM Platform for process optimisation.
- Updated Workforce Australia portal on all referrals and job seeker information.
Engagement Associate
The Executive Centre
01.2023 - 02.2023
- The Executive centre provides office spaces and virtual office options for various customers in APAC region.
- Managed upto 50 inbound enquires for office operational activities from various customers.
- Updated client requirements in portals and ensured appropriate conference rooms bookings were done as per schedule.
- Planned daily schedule and managed team workload distribution.
Customer Care Consultant
Zurich Financial Services
02.2022 - 04.2022
- Zurich Financial Services offers varied Insurance services to clients based on different insurance products.
- Managing upto 90 inbound enquiries for various types of policies, insurance structures, and accounts.
- Collecting payments based on the platform type such as superannuation account, direct debit requests and updating payment details on phone.
- Handling service cases and replying to emails based on the policy requirements.
- Hands-on updates of Salesforce Platform and other Payment Applications for operational updates.
Procurement Analyst
Ernst & Young
06.2021 - 09.2021
- Global Core Business Solutions (CBS) team was responsible for managing internal procurement of goods and supplies for various program engagements.
- Collaborated with European and Middle East Region teams for managing end-to-end shopping cart journey management on SAP Ariba Platform.
- Worked on multiple price, quantity and currency exceptions and resolved them based on Service Level Agreements.
- Analysed daily, weekly, and monthly regional spend and developed standardised reporting templates.
Admin and Operations Manager
SVS Institutions
05.2020 - 02.2021
- SVS Institutions runs various education institutions, including University accredited colleges and training institutions in Mysore, India.
- Managed all official admin and procurement operations.
- Worked with multiple vendors and negotiated pricing for ongoing office supplies.
- Managed upto 30 student admissions and enrolment process for various courses per month.
- Liaised with multiple stakeholders including executives, teachers, operational staff, and government authorities for all requests and enquiries.
Sr. Business Analyst
Lastminute.com Group
11.2018 - 03.2020
- Lastminute.com is a leader in online travel industry, providing extensive offering of flights, hotels, holidays, cruises and travel related services.
- Worked with technical teams on requirement gathering and documentation for developing web platform for end customers.
- Worked on multiple user journeys of customer and updated requirement specifications documentation.
- Analysed profit and loss data monthly and presented forecasts to senior management.
- Created customised travel experiences for multiple customers for both domestic and international bookings.
- Updated booking master and managed invoicing process for group and individual bookings.
- Managed team of 6 people for travel marketing, itinerary management, tickets booking, airline reservations and hotel accommodation management.
- Managed end-to-end post travel customer retention and loyalty processes.
- Liaised extensively with multiple stakeholders from within and external to operations team, for all customer journeys including cancellations, amendments, complaints, policy changes and government regulations.
Travel Admin and Operations Manager
Boutique Hotel
04.2018 - 09.2018
- Samudra Boutique hotel is a 4-star rated property providing excellent stay options and facilities for tourists and customers in Mysore, India.
- Managed operations, hotel reservation, overall customer experience management, resourcing, and front office management.
- Created customised travel experiences for multiple customers for local sightseeing visits.
- Liaised with multiple stakeholders for all hospitality related services, including catering, housekeeping, and system administration.
Admin Associate Manager
Synechron Technologies
10.2016 - 04.2018
- Synechron is a US based information technology and consulting company focusing on banking and financial sector industries, with offshore delivery centres in India.
- Managed all office administration, event and travel management, and delivery resources management.
- Liaised with multiple stakeholders for all events to be organised, based on planned schedules and festival calendars.
- Managed all administrative travel requirements for senior executives, for flights and hotel reservations.
- Managed admin calls and front office operations and event planning activities.
Jr. Business Analyst
Lastminute.com Group
06.2015 - 09.2016
- Lastminute.com is a leader in online travel industry, providing extensive offering of flights, hotels, holidays, cruises and travel related services.
- Coordinated with finance and accounts teams for pricing, tallying and reconciliation of all transactions, relating to travel operations.
- Managed content on website for multiple regions and destination specific itineraries.
- Gained exposure to multiple currencies and foreign exchange markets.
- Managed reservations for flights and holiday bookings for multiple customers.
- Managed induction, training, exit formalities for multiple employees onboarded and relieved from different teams.
Education
Master of Tourism Administration -
University of Mysore
Mysore, India2015
Bachelor of Tourism Administration -
University of Mysore
Mysore, India2013
Skills
- Negotiation
- Administrative Reporting
- Administrative Support
- Requirement Gathering & Documentation
- Event Planning
- Travel Operations Management
- Travel Accounts Reconciliation
- Web Content Management
Languages
English
Native or Bilingual
Hindi
Professional Working
Kannada
Native or Bilingual
Timeline
Program Support Officer
Asuria Employment Services
03.2023 - 08.2023
Engagement Associate
The Executive Centre
01.2023 - 02.2023
Customer Care Consultant
Zurich Financial Services
02.2022 - 04.2022
Procurement Analyst
Ernst & Young
06.2021 - 09.2021
Admin and Operations Manager
SVS Institutions
05.2020 - 02.2021
Sr. Business Analyst
Lastminute.com Group
11.2018 - 03.2020
Travel Admin and Operations Manager
Boutique Hotel
04.2018 - 09.2018
Admin Associate Manager
Synechron Technologies
10.2016 - 04.2018
Jr. Business Analyst
Lastminute.com Group
06.2015 - 09.2016
Master of Tourism Administration -
University of Mysore
Bachelor of Tourism Administration -
University of Mysore
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